Patient Access Representative

HealthPartners, Inc.; Stillwater, Northern (MN, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Job summary

Lakeview Hospital is seeking a Patient Access Representative to join our team to provide a warm welcome to patients and families and ensure smooth check-in procedures. The role includes accurate demographic and insurance data entry and real-time eligibility checks in a fast-paced environment.

The ideal candidate will have excellent customer service, strong communications, and careful attention to patient confidentiality, with proficiency in keyboarding and privacy practices.

Qualifications

• Excellent customer service and communications skills.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Keyboarding proficiency and accurate data entry.

Responsibilities

• Provide a warm welcome to patients and families.
• Perform accurate patient registration including demographics and insurance verification.
• Conduct real-time insurance eligibility checks and document information in the system.

Skills

Customer service

Communication

Confidentiality

Keyboarding

Education

High school diploma or equivalent

Tools

Epic experience

ADT/Prelude knowledge

Job description

Lakeview Hospital is looking to hire a Patient Access Representative to join our team!Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

The Patient Access Representative is a detailed customer service position in a fast-paced atmosphere. This position provides a warm welcome to each patient and family member presentingforservice. Inadditiontocustomerservicefunctions,thePatient Access Rep isresponsibleforaccuratepatient registration which includes; patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into thesystem.

Required Qualifications:

Education & Experience:

• High school diploma or equivalent, prior equivalent work experience may be considered in lieu of diploma

Knowledge, Skills & Abilities:

• Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills
• Ability to promote and maintain good patient relations and patient confidentiality
• Computer and accurate keyboarding skills

Preferred Qualifications:

Knowledge, Skills & Abilities:

• Epic experience
• ADT and Prelude knowledge
• One year experience in healthcare
• One year work experience in patient registration
• Overall knowledge of third party payors, hospital policies and business office procedures
• Medical terminology knowledge desired
• Type a minimum of 50 WPM

Benefits:

Lakeview offers a a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!