Patient Access Representative

Lake Regional Health System; Osage Beach (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lake Regional Health System in Osage Beach, Missouri, is seeking a Patient Access Representative to join the ED Registration Department. This role focuses on courteous, confidential patient service and accurate, timely registration at entry points.

The ideal candidate will handle calls and inquiries, assist patients in accessing care, and maintain receptionist duties with patient-first priority. A high school diploma is required and influenza vaccination is mandatory.

Qualifications

• High School Diploma or equivalent is required for this role.
• Annual influenza vaccination is required.
• Ability to provide courteous, confidential service and maintain patient privacy.

Responsibilities

• Register patients in a confidential, accurate, timely manner.
• Answer telephone and other inquiries in a courteous, service-oriented way.
• Assist patients with access to care and respond to information requests promptly.
• Perform receptionist duties with patient-focused priority.
• Perform other duties as assigned in the department and organization.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Patient Access Representative

Lake Regional Health System Osage Beach, Missouri, United States

About this position

Patient Access Representative

Joining our Lake Regional Health System team means working alongside our knowledgeable, dedicated team of people who care for our patients and one another.

Lake Regional Health System is seeking a professional, detail-orientated Patient Access Representative to join our ED Registration Department who can provide knowledge and customer service to our patients.

What Are We Looking For?

An individual who can promote customer satisfaction by providing courteous, confidential service through competent, professional practices and prompt response as outlined in the patient-focused care affirmation.

Can perform receptionist duties and maintain customer service as the #1 priority.

Registers patients in a confidential, accurate and timely manner at each appropriate point of entry.

Communicates effectively with the patient to assist with access to care by: answering the telephone and other incoming communications in a timely and customer-service oriented manner; replying to inquiries, the patient's needs for information, and other parties clearly and in a timely manner; and, if information is not readily available, follow up with inquiries to responsible party.

Performs other duties as assigned at department and organizational level.

A High School Diploma or equivalent is required for this role.

An annual influenza vaccination is required.

Lake Regional Health System has a competitive benefit and compensation package.

At Lake Regional Health System, Our Commitment Runs Deep!

https://www.lakeregional.com/about-us/awards-and-recognition/