Patient Access Representative

Lakewood Health System; Staples (MN); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

PTO & Wellness Time

401K Match

Tuition assistance

HSA contributions

Premiums paid for health insurance

Job summary

Lakewood Health System is hiring a Patient Access Representative to provide professional reception and scheduling services in a growing clinic. The role serves as the first contact for patients and visitors, coordinating registrations, appointments, and financial guidance while ensuring HIPAA-compliant data handling.

The ideal candidate has healthcare or customer service experience, strong communication abilities, and proficiency with EHR systems.

Qualifications

• Detail-oriented with strong organizational and multitasking skills.
• Experience in customer service or healthcare settings.
• Comfortable using electronic health records (EHR) and other digital tools.
• Strong communication skills and proficiency with electronic health records and computer systems.

Responsibilities

• Patient onboarding and registration; collect information and reduce wait times.
• Verify insurance coverage and explain financial responsibilities.
• Schedule and coordinate appointments, manage cancellations, send reminders.
• Educate and assist patients throughout their care journey.

Skills

Detail-oriented

Customer service

Healthcare experience

EHR proficiency

Strong communication

Multitasking

Organizational skills

Tools

EHR systems

Job description

The Patient Access Representative is responsible for providing professional reception and scheduling services to patients, visitors and staff in a growing clinic setting. Applicants should have 5-star service standards, be detail-oriented and able to multi-task and problem solve. This position works closely with patients, providers and clinic nursing staff to ensure a well-rounded care experience for patients. It is the first point of contact for patients and visitors, which makes this position an integral part of the care team.

Mission for Position

As a Patient Access Representative, you will play a pivotal role in creating a seamless experience for patients from their first contact with the clinic. By managing patient inquiries, coordinating scheduling, and ensuring data accuracy, you will support the entire care process, contributing to an efficient, patient-centered environment.

Duties & Responsibilities

• Patient Onboarding and Registration: Ensure smooth patient registration, collect necessary information, and reduce wait times.
• Insurance and Financial Guidance: Verify insurance coverage and explain financial responsibilities.
• Appointment Management: Schedule and coordinate appointments, manage cancellations, and send reminders.
• Patient Support: Educate and assist patients throughout their care journey, addressing any questions or concerns.
• Data Accuracy and Compliance: Maintain confidentiality and accuracy in patient records, adhering to HIPAA and clinic policies.
• Customer Service: Respond to patient feedback, address access issues, and ensure a positive patient experience.

Position Type

This is a full-time position averaging 64 hours every two weeks. Hours vary between 6:30 AM to 5:00 PM on weekdays, with a rotating Saturday shift from 7:45 AM to 12:00 PM.

Qualifications

• Detail-oriented with strong organizational and multitasking skills.
• Experienced in customer service or healthcare settings.
• Comfortable using electronic health records (EHR) and other digital tools.
• Strong communication skills and proficiency with electronic health records and computer systems.
• Ability to multitask with attention to detail.

Ideal Candidate

• Detail-oriented with strong organizational and multitasking skills.
• Experienced in customer service or healthcare settings.
• Comfortable using electronic health records (EHR) and other digital tools.
• Strong communication skills and proficiency with electronic health records and computer systems.
• Ability to multitask with attention to detail.

Benefits

• Generous Planned Time Off & Wellness Time Off
• 401K Match
• Annual tuition assistance of $2,000 per year
• Best-in-region employer HSA contributions
• Employer paid premiums for individual-only healthcare coverage!

A new team member's starting wage reflects our compensation philosophy, taking into account experience, education, certifications, and internal equity. Hourly pay is just one part of the comprehensive and rewarding compensation package we provide.

Lakewood Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.