Patient Access Representative

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare provider is seeking a Patient Access Representative at Methodist Hospital in Saint Louis Park. This role involves creating positive first impressions for patients, ensuring accurate registrations, and facilitating a smooth patient experience. Ideal candidates will have strong communication skills and the ability to navigate complex situations in a fast-paced environment.

Benefits

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Onsite clinic

Qualifications

• High school diploma or equivalent required.
• Demonstrated customer service skills required.
• Proficient in Microsoft Office.

Responsibilities

• Create a first impression by providing a warm welcome to patients and visitors.
• Accurate registration and insurance verifications.
• Maintain compliance with hospital policies and regulations.

Skills

Customer service

Communication

Critical thinking

Multitasking

Education

High school diploma or equivalent

Post high school degree or certification

Tools

Microsoft Office

Job description

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Job Description

Methodist Hospital is looking to hire a Patient Access Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Job Description

Methodist Hospital is looking to hire a Patient Access Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

This position is responsible for creating a first impression of Methodist Hospital to our patients, visitors and customers by providing a warm welcome and ensuring interactions are professional and courteous. This position must utilize effective interpersonal skills when gathering demographic information for complete and accurate registration including insurance verifications for outpatient services, emergency center arrivals and admissions. This position must use expertise in insurance selection to accurately input the information provided by the patient/guarantor and validate by using payer eligibility resources to ensure the accuracy of claim submission. This position must be cross trained to support the overall registration process in the Emergency Center, General Admitting and Surgery Admitting. This position must adhere to the EMTALA policy during the registration process when gathering insurance information and collecting payments in the Emergency Center. This position must maintain compliance with Joint Commission and all other hospital and government regulations applicable within the admission setting. This position must attend continuing education classes and complete mandatory training in order to maintain department specific requirements and professional growth. Effective performance of these functions helps the organization achieve strong cash flow and maximize patient’s satisfaction.

Required Qualifications

• High school diploma or equivalent.
• Demonstrated P/C and keyboard experience.
• Demonstrated customer service skills.
• Demonstrated written/verbal communication skills.
• Proficient in Microsoft Office.
• Ability to work cohesively and respectfully with a diverse work force and patient population.
• Ability to utilize critical thinking skills while working through complex situations.
• Ability to meet quality and productivity standards, including accuracy in patient registrations and customer satisfaction.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently with little supervision.
• Ability and expectation to successfully complete a competency examination on insurance selection/process upon completion of training and annually thereafter.
• Ability and expectation to demonstrate competency on insurance selection/process on a monthly basis.
  
  

Preferred Qualifications

• Post high school degree or certification.
• Healthcare registration experience.
• Healthcare revenue cycle experience.
  
  

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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