Patient Access Representative

CHI; Park Rapids (MN); On-site; USD 22,000 - 32,000; Full time

Job summary

CHI St. Joseph’s Health in Park Rapids, MN is seeking a Patient Access Representative to create a welcoming first impression for patients and families.

You will support registration, admitting, scheduling, and patient access across hospital points, ensuring information is accurate and handled with care. The role emphasizes strong customer service, clear communication, and accuracy in a fast-paced environment, with duties spanning appointment scheduling, insurance verification, and EHR

Qualifications

• High School Graduate or GED required.
• 1 year of healthcare experience preferred.
• Knowledge of patient registration procedures and health insurance payers preferred.

Responsibilities

• Register patients and admit across access points (ED and main registration).
• Verify and update demographic, insurance, and account information.
• Verify insurance eligibility and collect point-of-service payments when appropriate.
• Schedule, confirm, and revise appointments; support provider and clinic workflows.
• Scan and index patient documentation in the EHR to support billing and clinical processes.
• Identify and resolve routine issues; escalate complex cases; assist patients by phone and other channels.

Skills

Customer service

Communication

Systems navigation

Attention to detail

Professionalism

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Job description

Job Summary And Responsibilities

As a Patient Access Rep at CHI St. Joseph’s Health, you’ll play an important role in creating a positive first impression for our patients and families. You’ll support registration, admitting, scheduling, and patient access functions across various hospital access points while helping ensure each patient’s information is accurate, complete, and handled with care.

Job Summary And Responsibilities

As a Patient Access Rep at CHI St. Joseph’s Health, you’ll play an important role in creating a positive first impression for our patients and families. You’ll support registration, admitting, scheduling, and patient access functions across various hospital access points while helping ensure each patient’s information is accurate, complete, and handled with care.

Your ability to provide excellent customer service, communicate clearly, work efficiently across multiple systems, and maintain accuracy in a fast-paced environment will help support smooth patient access operations and a seamless patient experience.

To be successful in this role, you’ll need strong attention to detail, confidence using technology, the ability to handle sensitive information with professionalism, and a commitment to supporting patients, families, and care teams with compassion and accuracy.

Job Responsibilities

• Perform patient registration and admitting functions across assigned access areas, including the Emergency Department, main registration, admitting, and other patient access points.
• Gather, verify, and update demographic, insurance, and account information to ensure accurate patient records and timely access to care.
• Verify insurance eligibility and benefits, communicate patient financial responsibility, and collect point-of-service payments when appropriate.
• Schedule, confirm, and revise appointments while supporting provider and clinic workflows.
• Scan, index, and manage patient documentation within the electronic health record to support registration, billing, and clinical processes.
• Identify and resolve routine registration, insurance, and encounter issues, elevate complex situations as needed, and provide patient support by phone and other approved communication channels.

Required

Job Requirements

• High School Graduate or GED required.

Preferred

• One (1) year of relevant experience in healthcare, patient access setting is preferred.
• Knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications preferred.

Where You’ll Work

CHI St. Joseph’s Health of Park Rapids, part of CommonSpirit Health, is an award-winning, 25-bed critical access hospital located in the heart of lake country. Fully accredited by The Joint Commission, we offer a full range of services including 24/7/365 Emergency Department and Level IV Trauma Center, hospitalist program, testing, surgery, orthopedics, rehabilitation, and more so that you can experience better health.

Pay Range

$16.50 - $23.30 /hour