Patient Access Representative

CommonSpirit Health; Roseburg (OR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Student loan repayment program offered

Job summary

CHI Mercy Health is seeking a Patient Access Representative to serve as the primary contact for patient registration, managing demographic and insurance data across hospital access points to ensure accurate records.

You will use multiple systems to document patient information, troubleshoot data discrepancies, and support high-volume workflows while delivering compassionate, compliant service to patients and families.

Qualifications

• Demonstrated ability to register patients and verify insurance.
• Strong communication and compassionate service.
• Knowledge of health payer processes is a plus.

Responsibilities

• Perform patient registration across access points with accurate demographics and insurance.
• Scan, index, and manage patient documentation for registration and billing.
• Explain patient financial responsibility using scripts and collect payments.
• Schedule, confirm, and adjust patient appointments.
• Identify and resolve routine registration and insurance discrepancies.
• Provide patient-facing support by phone and other channels.

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As a Patient Access Representative, you will serve as the primary point of contact for patient registration, managing demographic and insurance data across various hospital access points to ensure accurate record-keeping.

Every day, you will utilize multiple complex systems to document patient information, troubleshoot data discrepancies, and support high-volume workflows to maintain seamless hospital operations.

To be successful in this role, you will collaborate effectively with the healthcare team and provide compassionate, compliant service to patients and families while upholding the organization’s core mission and values.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments.
• Identify and resolve routine registration, insurance, and encounter discrepancies.
• Provide patient-facing support via telephone and other approved communication channels.

Schedule: Week 1 Sun, Wed, Thu, Fri; Week 2 Tue, Wed, Thu, Sat

Student loan repayment program offered!

Job Requirements

Required

• High School Diploma or GED

Preferred

• One (1) year relevant experience in healthcare, patient access setting
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications

Where You'll Work

At CHI Mercy Health, you'll discover a place where your professional growth is deeply valued within a truly supportive and rewarding environment. For over a century, our commitment to Compassion, Inclusion, Integrity, Excellence, and Collaboration has guided every interaction, shaping how we care for our patients and uplift one another. Today, as CHI Mercy Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. We are proud of our state-of-the- art care and numerous awards and accreditations that reflect our dedication to excellence. When you join CHI Mercy Health, you become part of a team that delivers top-quality, professional healthcare and contributes to a legacy of service built on collaboration and shared purpose.