Patient Access Representative

CommonSpirit Health; Kearney (NE); On-site; USD 32,000 - 45,000; Full time

Job summary

CommonSpirit Health in Kearney, NE seeks a Patient Access Representative to be the first contact for patients, ensuring a smooth registration and positive experience. You will verify insurance eligibility and explain financial responsibilities, collecting payments when applicable, while supporting front-office operations with HIPAA compliance.

A high school diploma or GED and at least one year of healthcare or patient access experience are preferred, with proficiency in Microsoft Office and data

Qualifications

• High School Graduate, upon hire or High School GED, upon hire.
• 1 year relevant experience in healthcare, patient access setting preferred.
• Knowledge of patient registration procedures and documentation, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Register patients and schedule appointments.
• Process medical records and resolve registration or insurance discrepancies.
• Explain financial responsibilities to patients and collect payments at time of service.
• Answer inquiries, route calls, and maintain a professional front-office environment.
• Participate in team huddles to meet productivity and quality benchmarks.

Skills

Communication skills

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Microsoft Office (Word, Excel)

Data entry

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

Established by the Sisters of the St. Francis in 1924, CHI Health Good Samaritan is a 268-bed regional referral center in Kearney, Neb. At CHI Health Good Samaritan, you’ll find an advanced level trauma center that also offers AirCare emergency helicopter transport and an ambulance program providing long distance and local 911 service. Among our many other services are cardiac care including open-heart surgery, a level II neonatal intensive care unit, a nationally accredited cancer center, comprehensive neurosurgery, advanced orthopedic program, and inpatient and outpatient mental health services at our free-standing Richard Young Behavioral Health facility.