Patient Service Representative

Raleigh Medical Group Pa; Cary (NC); On-site; USD 32,000 - 46,000; Full time

Job summary

Raleigh Medical Group in Cary, NC is seeking a Patient Service Representative for the Family Dermatology department. The role focuses on check-in/out, payment collection, and maintaining patient insurance and demographic information, while answering calls and supporting the care team.

You will work in an in-office setting, coordinate with clinicians via EHR, and participate in departmental meetings. A high school diploma and at least one year of medical office experience are preferred.

Qualifications

• High school diploma or equivalent.
• One year of medical office experience and EHR experience.
• Excellent telephone and written communication skills.

Responsibilities

• Answer and direct telephone calls; take messages as needed.
• Return patient calls when appropriate.
• Enter/update patient demographics ensuring accuracy.
• Process and reassign requests via patient portal/website.
• Submit new patient requests to physicians via EHR.
• Verify insurance eligibility at the time of same-day scheduling.
• Handle appointment cancellation and prescription refill information.
• Attend departmental meetings and participate in training.
• Collaborate with clinical team for coordinated patient care.
• Perform additional duties as assigned.

Education

High School diploma or equivalent

Tools

Windows-based software

Job description

Job Details

Job Location: CARY, NC 27511

Patient Service Representative Family Dermatology

FLSA Classification

Non-Exempt

Department

Family Dermatology

Location

In office-Cary, NC

Summary

The Patient Service Representative is responsible for accommodating timely, efficient, and courteous patient flow in the office, including the check-in/out process, collection of payments, and the maintenance of patient insurance and other demographic information, and answering, forwarding, or handling telephone calls for the department.

Essential functions

• Efficiently answer and direct telephone calls and/or take messages when appropriate.
• Return patient calls when appropriate.
• Enter and/or update patient demographics when necessary assuring accuracy and completeness.
• Process and reassign incoming patient requests via the patient portal and website.
• Submit new patient requests to the appropriate physician(s) via EHR.
• Verify insurance eligibility via the PM system at the time of same day appointment scheduling.
• Process appointment cancellation line information.
• Process prescription refill request line information.
• Attend departmental and practice/team meetings.
• Participate in interdisciplinary customer service training.
• Operate as part of a patient centered care team; interfaces with the clinical team to provide coordinated patient care.
• Additional duties may be assigned as needed.

Competencies

• High school diploma or equivalent.
• One year of medical office experience and EHR experience
• Speak clearly and concisely in person and on the phone.
• Maintain confidentiality of sensitive information.
• Report to work at the scheduled time and seldom be absent from work.
• Be depended upon to complete work in a timely, accurate, and thorough manner.
• Communicate effectively both verbally and in writing with patients and other individuals inside and outside the practice.
• Exhibit a professional manner in dealing with others and work to maintain constructive

Supervisory responsibilities

None

Physical requirements

• Sitting for approximately 90% percent of the day.
• Prolonged periods of standing, bending, and reaching.
• Lifting up to 50 pounds.
• Viewing computer screens for long periods of time.
• Hand dexterity.
• Fine motor skills.
• Corrected vision and hearing to normal range.

Required education

• High School diploma or equivalent.
• Basic computer skills.

Preferred education and experience

• Windows-based software proficiency.

EEO statement

Raleigh Medical Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin, or any other characteristic protected under applicable federal, state, or local law.

This job description is provided to outline what is expected of the employee in this role during their employment with Raleigh Medical Group and is not to be construed as an employment contract or guarantee of continued employment. This job description is not designed to be all-inclusive of the responsibilities, duties, and activities of the position, this is subject to change.

Qualifications