Patient Access Representative

United Surgical Partners International, Inc; Portland (OR); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off starting PTO accrual 15+

401k retirement plan

Paid holidays

Employee Assistance program

Pet & other voluntary benefits

Job summary

East Portland Surgery Center is seeking a full-time Patient Access Representative to join our ambulatory surgery team in Portland, OR. The role covers patient registration, insurance benefits communication, and chart preparation to support timely coding and billing.

The position requires strong communication, organizational skills, and proficiency with electronic health record systems in a fast-paced center.

Qualifications

• High School Diploma or GED required.
• 2+ years hospital or medical office experience preferred.
• Familiarity with medical terminology and coding.
• Strong communication skills and professional interaction with patients and providers.
• Excellent organizational skills and attention to detail.
• Proficiency in using electronic health record systems and other software.

Responsibilities

• Handle patient registration and insurance benefits communication.
• Coordinate patient outreach and chart preparation.
• Manage provider communication and documentation for coding and billing.
• Serve as liaison with Central Billing Office for claims submission and reimbursement.
• Provide cross-functional support to business office operations in a fast-paced center.

Skills

Strong communication

Organizational skills

Teamwork

Multi-tasking

Education

High School Diploma or GED

Tools

Electronic Health Records (EHR)

Job description

East Portland Surgery Center has an opening for a full time Patient Access Representative.

East Portland Surgery Center is one of Portland's leading multi-specialty surgery centers, performing cases in pain management, GI, general surgery, orthopedics, urology, plastics, ophthalmology, gynecology, ENT & Spine. Our facility is accredited by Accreditation Association for Ambulatory Health Care (AAAHC).

What You Will Do (Job Summary):

This position is responsible for covering any aspect of the business office necessary. Key duties include patient registration, insurance benefits communication, patient outreach, and chart preparation. Coordinates provider communication and documentation management, including the collection, review, and distribution of patient records to support timely coding, billing, and revenue cycle objectives. Facilitates medical records coordination and serves as a liaison with the Central Billing Office to ensure accurate and timely claim submission and reimbursement.

This position provides cross-functional support to business office operations and performs additional duties as assigned by the Business Office Manager to promote the efficient and effective operation of the ambulatory surgery center.

Successful candidates will possess outstanding multi-tasking abilities, communication and teamwork as well as the ability to keep up in a fast-paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Monday - Friday daytime work hours. This position will be in the surgical center.

What We Offer

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) - Starting PTO accrual is 15 days per year.
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

Education, Training and Experience Requirements

• High School Diploma or GED
• 2+ years hospital or medical office experience required
• Familiarity with medical terminology and coding.
• Strong communication skills and the ability to interact professionally with patients and insurance providers.
• Excellent organizational skills with attention to detail.
• Proficiency in using electronic health record systems and other relevant software.

Who We Are

We are part of a much larger team with United Surgical Partners International (USPI). At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.