Registration Representative

United Surgical Partners International, Inc; Covington (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision

Life insurance

Disability

401(k) retirement plan

Paid holidays and vacation

Job summary

Resurgens East Surgery Center is seeking a Registration Representative, Full Time, to join our caring team. You will handle scheduling, insurance verification, and financial counseling while supporting patient calls and chart preparation.

The role emphasizes excellent customer service, teamwork, and the ability to thrive in a fast-paced outpatient setting, with comprehensive benefits and opportunities for growth.

Qualifications

• Minimum 2–4 years of hospital or medical office experience.
• Strong verbal and non-verbal communication in a professional way.
• Ability to manage time effectively in a fast-paced environment.
• Demonstrated exceptional customer service and phone etiquette.

Responsibilities

• Verify insurance prior to patient arrival, including add-ons and direct admits.
• Obtain required pre-certifications from insurers.
• Request office notes from referring physicians for authorization.
• Calculate and inform patients of amounts due and arrange payment plans.

Skills

Customer service

Medical terminology

Phone etiquette

Multi-tasking

Tools

Insurance verification software

Job description

Resurgens East Surgery Center is seeking a Registration Representative, Full Time to join our amazing staff!

Resurgens East Surgery Center is a single specialty outpatient surgical center dedicated to providing patients unrivaled quality care in a safe and economical setting. Unlike traditional hospitals, patients are afforded the opportunity to recover in the comfort of their own homes. Our staff is dedicated to providing the same high-level of patient care that is received in a hospital setting.

JOB SUMMARY:

Under the direction of the Business Office Manager, is responsible for covering any aspect of the business office necessary. Many duties includes scheduling, insurance verification, financial counseling, patient calls and chart building.

Successful candidate will possess outstanding multi tasking abilities, communication and teamwork as well as the ability to keep up in a fast paced working environment. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

DUTIES AND RESPONSIBILITIES:

• Verifies insurance prior to patient's arrival, to include "Add On's and Direct Admits"
• Obtains pre-certification from insurance companies for procedures that require pre-certification.
• Requests office notes from referring physician if needed for Authorization.
• Calculating and Informing patients of amount due
• Communicating with the Dr. office's
• Ensures all required forms are placed in designated areas of the patients chart
• Daily preparation of charts for next day's surgeries within required deadline (NO LESS than 3 days prior to surgery, for all cases scheduled four days or more in advance of surgery date)
• Preparation of medical consents for each chart prepared
• Labeling necessary documents and adding physician orders
• Out-bound collection calls to patients regarding their medical invoice/bill answering questions and setting up payment/payment plans.
• Utilization of various collection strategies and methodologies to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.
• Knowledge of health care financing and Medical Collections preferred.

Other duties as assigned

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:

• Minimum 2-4 years of hospital or medical office experience required.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Extreme multi- tasker
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.

What We Offer

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of, our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.