Patient Access Rep

Phoenix Children's; Glendale (AZ); On-site; USD 25,000 - 33,000; Part time

Job summary

Phoenix Children's in Glendale is seeking a Patient Access Representative (Part-Time) to support the Emergency Department and Arrowhead location, handling registration and family interactions from morning shifts.

The role includes collecting co-pays, verifying demographics and insurance, and routing uninsured patients to Financial Counseling, with a rotating weekend schedule and training at the Main Campus.

Responsibilities

• Register patients and collect co-pays/deductibles at time of service.
• Verify and update demographic and insurance information in the system.
• Answer phones courteously and respond to inquiries promptly.
• Identify uninsured/underinsured patients and refer to the Financial Counselor.
• Review patient accounts for prior liabilities and ensure accurate documentation.
• Travel between sites may be required based on department needs.

Job description

Patient Access Rep
Department: PCH-NW | ED Registration
Location: Glendale
Shift: Mon-Fri, Sat, Sun, (Days Vary), Days, 6:30am-7pm
Category: Patient Access
Posting #: 1029840
Employee Type: Part-Time

Position Summary

Patient Access Representative (Part-Time | Emergency Department at Arrowhead | DAYS)

Join the Phoenix Children's Emergency Department team as a Patient Access Representative and play a vital role in creating a positive experience for patients and families from the moment they arrive.

As a Patient Access Rep, this position will work days from 6:30am - 7:00pm with a rotating weekends schedule. Weekend differentials will apply!

To ensure your success, the first week of training is required Monday through Friday, 8:00 AM–5:00 PM at Phoenix Children's Main Campus before transitioning onto location at Arrowhead.

The Patient Access Representative performs efficient and orderly registration of all patients. Acts as primary liaison for patients receiving professional and hospital services at Phoenix Children's. Prepares admission forms, obtains necessary documentation and signatures, and confirms demographic information when the patient and/or guarantor present for services. Collects co-pay and deductible amounts at time of service. Some travel from site to site may be necessary based on business needs of the department.

Position Duties

• Arrives patients who present for professional and hospital services that have been pre-registered and collect co-pay and deductible amounts. Obtains all necessary signatures from the Guarantor at the time of registration or arrival.
• Accurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the system.
• Courteously answers the telephone and answers all questions in a timely manner.
• Identifies and refers uninsured and underinsured patients to the Financial Counselor.
• Inquires patient account system(s) to identify any previous unpaid liability in AMPFM/Misys.
• Maintains a positive working relationship with patients/guarantors, insurance companies, government entities, clinical personnel, co‑workers and management to promote teamwork, cooperation and a positive public image for Phoenix Children's.
• Organizes, prioritizes, and monitors daily work activity to ensure that complete, accurate, and compliant registration has been performed in a timely manner.
• Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.
• Performs registration in appropriate HIS system, verifies insurance coverage, obtains authorization for patients who present for professional and hospital services and have not been pre-registered.
• Performs miscellaneous job related duties as requested.

Phoenix Children's Mission, Vision, & Values

Mission

To advance hope, healing and the best healthcare for children and their families

Vision

Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

• Offering the most comprehensive care across ages, communities and specialties
• Investing in innovative research, including emerging treatments, tools and technologies
• Advancing education and training to shape the next generation of clinical leaders
• Advocating for the health and well-being of children and families

Values

• We place children and families at the center of all we do
• We deliver exceptional care, every day and in every way
• We collaborate with colleagues, partners and communities to amplify our impact
• We set the standards of pediatric healthcare today, and innovate for the future
• We are accountable for making the highest quality care accessible and affordable