Patient Access Representative

McLaren Health Care; Petoskey (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McLaren Health Care in Michigan seeks a Patient Access Registrar to support the registration/admission process. You will perform EMR-based registration, collect demographic and financial data, and greet patients professionally.

This full-time role requires a high school diploma and at least one year in customer service or health care, with familiarity in common office software and EMR systems.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in a customer service role or health care setting preferred.

Responsibilities

• Register patients in EMR with accurate demographic and financial data.
• Greet customers promptly and professionally.
• Collect, document, and scan demographic and financial information.
• Direct patients to appropriate setting and explain delays as needed.
• Maintain professionalism and adhere to department standards.
• Estimate and collect copays, deductibles, and other charges.
• Operate electronic registration tools and stay compliant with hospital policies.
• Perform other duties as assigned by management.

Skills

Customer service

EMR registration

Interviewing techniques

Copay collection

Education

High school diploma

Tools

Cerner

EPIC

Job description

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Schedule: Full-time
• Requisition ID: 26011079
• Daily Work Times: 6:30am-5:00pm
• Hours Per Pay Period: 80
• On Call: Yes
• Weekends: Yes