Appointment Coordinator

Shriners Children’s Hospital; Chicago, Northern (IL, KY); Hybrid; USD 27,000 - 41,000; Full time

Job summary

Shriners Children’s is seeking an Appointment Coordinator to manage the master schedule for outpatient visits, ensure patient registration in the EMR, and communicate upcoming appointments. You will greet families, verify insurance, and orient new patients to the clinic.

Key duties include accurate appointment scheduling, updating patient records, and delivering exceptional customer service to patients and families across Shriners locations.

Qualifications

• High School Diploma or GED required.
• 1 year Microsoft Office Applications proficiency.
• Basic Life Support (BLS) must obtain within 30 days of hire.
• Scheduling/registration and insurance verification experience preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Registers patient correctly, updates addresses, insurance, guardianship and health information.
• Accurately schedules individual patient appointments.
• Provides excellent customer service to patients, families, Shriners and staff.

Skills

Scheduling experience

Insurance verification

Bilingual English/Spanish

Education

High School Diploma/GED

BLS Certification

Tools

Microsoft Office

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid‑sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi‑disciplinary education, and research with global impact. We foster a learning environment that values evidence based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status.

Job Description

The Appointment Coordinator is responsible for maintaining the master schedule of patient appointments for outpatient clinic visits. This includes scheduling appointments for new and return patients, ensuring the patient is registered in the EMR, sending notifications of upcoming appointments to patients, maintaining the clinic schedule, and orienting new patients and families to the clinic.

Key Responsibilities:

• Registers patient correctly which includes updating addresses, insurance, guardianship and health information.
• Accurately schedules individual patient appointments.
• Provides excellence in customer service to all customers, patients, families, Shriners, visitors and other employees.

Required Qualifications:

• High School Diploma/GED
• 1 Year Microsoft Office Applications
• Basic Life Support (BLS); must obtain within 30 days of hire

Preferred Qualifications:

• 1 Year Scheduling, registration and insurance verification
• Bilingual English/Spanish

The pay range for this position is $19.92 - $29.87. Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children’s, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!