Patient Access Representative

RWJBarnabas Health; Manchester Township (NJ); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision Insurance

Retirement Plans

Tuition Reimbursement

Life and Disability Insurance

Wellness Programs

Flexible Spending Accounts

Voluntary Benefits

Discounts with local partners

Job summary

RWJBarnabas Health is seeking a Patient Access Representative to register patients, verify insurance, and collect payments in a fast-paced hospital setting. You will be the first point of contact, guiding families through the registration process with accuracy and empathy.

The role emphasizes teamwork with nurses and admissions, strong communication, attention to detail, and the ability to manage multiple tasks in a busy emergency room environment.

Qualifications

• High school diploma or equivalent required.
• Experience in medical registration or patient access preferred.
• Knowledge of insurance verification and billing regulations preferred.
• Good computer skills and medical terminology knowledge.

Responsibilities

• Register patients accurately and collect demographic and insurance information.
• Verify insurance and obtain required documentation for admission.
• Collect applicable payments and ensure a seamless registration experience.
• Collaborate with nursing and admissions teams to support patient flow.
• Participate in ongoing training and process improvements.

Skills

Customer service

Multitasking

Communication

Accurate typing

Healthcare experience

Education

High school diploma or equivalent

Tools

Registration software

Job description

Job Title: Patient Access Representative

Location: Community Medical Center

Department Name: Patient Access Services

Req #: 0000256870

Status: Hourly

Shift: Day

Pay Range: $26.39 - $26.39 per hour

Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative plays a vital role in creating a positive first impression for our patients by delivering compassionate, patient- centered service. This position is responsible for accurately registering patients, verifying insurance, obtaining required documentation, collecting applicable payments and ensuring a seamless registration experience. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations.

As a Patient Access Representative in the Emergency Room, a typical daymight include:

• Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information authorizations to financially clear outpatient hospital accounts
• The ideal candidate must be detail oriented and promote patient satisfaction
• Service orientated background, good written and verbal communication skills and accurate typing ability
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside the patient access department

This role might be for you if:

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.
• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High school diploma or equivalent required

Preferred:

• Medical insurance verification and authorization experience preferred
• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred
• Medical terminology and computer skills

WhyYou’llLove Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities…and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities.We’reproud to offer a workplace that values compassion, equity, and innovation—where every team member plays a vital role. When you join us,you’renot just building acareer—you’rehelping to shape the future of healthcare, one person and one community at a time.