Patient Access Representative

Cleveland Clinic; Medina (OH); On-site; USD 22,000 - 30,000; Part time

Job summary

Cleveland Clinic Medina Hospital is seeking a Patient Access Representative to deliver an exceptional experience from entry to exit. You will assist with registration, insurance verification and payments, and guide patients through the Epic system.

This evening position runs 3:00 p.m.–11:30 p.m. with every other weekend and holiday rotations, and requires completing a 2-week Epic training on-site before your assigned schedule.

Qualifications

• High school diploma or GED with 2 years customer-facing experience, OR Associate's degree with 1 year, OR Bachelor's degree.
• Knowledge of medical terminology sufficient to understand physician orders or completion of course within one year.
• Basic PC software skills and ability to use multiple data systems.

Responsibilities

• Register patients and obtain demographics, insurance, medical and financial information.
• Crosstrain to staff all areas: front desk, admitting, ED, and cash register.
• Function as a Super User and train new caregivers.
• Provide registration and cash collection access in Epic.

Skills

Customer service

Emergency department

Education

Diploma or GED

Associate's degree

Bachelor’s degree

Tools

PC software

Data systems

Job description

Join Cleveland Clinic Medina Hospital and be part of a team delivering world-class healthcare. Recognized for providing safe, patient-centered care that is timely, effective, efficient, and equitable, Medina Hospital is a proud Magnet Hospital, the highest honor awarded by the American Nurses Credentialing Center for professional nursing practice. Here, you can build a rewarding, lifelong career supported by a team committed to your growth and success.

As a Patient Access Representative, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This position is in the Admitting and Registration Office and/or the ED, the central point where patients sign in for laboratory services such as blood work, check in for scheduled surgeries and procedures, and receive information regarding billing, insurance coverage, and other administrative matters. This position provides a strong foundation to advance in your career within various departments at the Cleveland Clinic.

A caregiver in this position works evenings from 3:00 p.m. – 11:30 p.m. with every other weekend and holiday rotation requirements. This is a part-time role and will have a schedule of 5 days per pay period. The schedule alternates between three shifts one week and two shifts another week.

Please note that if you are selected, you will need to attend a 2 week EPIC training starting on your first day. The training is Monday-Friday 8:00 a.m. – 4:30 p.m. on-site at Medina Hospital. You will need to attend all days of this training. Once the training is complete, you will then start work on your assigned schedule/shift. In order to be considered, you will need to acknowledge that you are able to attend the full duration of the training.

A caregiver who excels in this role will:

• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED, and cash register
• Function as a Super User and act as a resource for training of new caregivers.
• Provide registration and cash collection access in Epic

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems
• Ability to work confidently and efficiently in an emergency department setting

Physical Requirements

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).