Patient Access Representative

Cincinnati Children's Office of Academic Affairs and Career Development; Mason (OH); On-site; USD 24,000 - 29,000; Full time

Job summary

Cincinnati Children's is seeking staff for the Mason Access Services department. The role involves patient registration, scheduling, and ensuring safety and privacy for patients and families in a fast-paced environment.

Responsibilities include verifying patient information, assisting with admissions, maintaining HIPAA standards, and coordinating with Revenue Cycle and Health Information Management to ensure accurate data entry and regulatory compliance.

Qualifications

• High school diploma or equivalent is required.
• Candidate must be able to stand for long periods.

Responsibilities

• Safety - Ensures patient safety by identifying the correct patient, recognizing special needs and preparing isolation precautions for patients with Infectious Disease indicators.
• Customer Service - Assists patients, families, staff and external agencies in registration, admission and scheduling; resolves questions per Cincinnati Children's policies; contacts outside representatives for information/help.
• HIPAA/Confidentiality - Maintains confidentiality and safeguards patient/family information at all times.
• Compliance - Completes and authenticates documents and questionnaires for regulatory agencies (JCAHO, CMS, ODH).
• Revenue Cycle Support - Supports Revenue Cycle, Health Information Management and Regulatory by obtaining data and forms and communicating system issues to management.

Skills

Standing for long periods

Customer service

Education

High school diploma or equivalent

Job description

Primary Location

Mason Campus

Department

Mason Access Services

Shift

Day (United States of America)

Schedule

Full time

Weekly Hours

40

FTE

1

Employee Status

Regular

• Expected Starting Pay Range $17.49 - $20.99
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

• Expected Starting Pay Range $17.49 - $20.99
• Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on-call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Location: Mason, Kenwood, Winslow and Norwood locations

Hours: This is a float position with hours ranging M-F from 7:30am-7:30pm and every other Saturday between the hours of 7:30am-12pm.

Job Responsibilities

• Safety - Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
• Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

Job Qualifications

• High school diploma or equivalent
• Requires long periods of standing

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Is

• Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding
• Recognized as one of America's Best Large Employers (2025), America's Best Employers for New Grads (2025)
• One of the nation'sAmerica's Most Innovative Companiesas noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employeras noted by theNational Organization on Disability
• Magnet designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

We Embrace Innovation-Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future-for all of us.

Comprehensive Job Description Provided Upon Request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability