Patient Rep I

Cincinnati Children's; Cincinnati (OH); On-site; USD 24,094 - 28,915; Part time

Job summary

A children's healthcare organization in Cincinnati is seeking a Patient Representative I to assist with patient registration and ensure safety measures are followed. The position offers part-time hours, specifically on Wednesdays and Thursdays, with an expected pay range of $17.49–$20.99 per hour. Candidates should have a high school diploma, with no prior experience needed. This role emphasizes confidentiality, customer service, and compliance with healthcare regulations.

Qualifications

• No directly related experience required.

Responsibilities

• Ensure patient safety during interactions.
• Assist patients and families with registration and scheduling.
• Maintain confidentiality of patient information.
• Complete required compliance documentation.
• Support revenue cycle by ensuring accurate data entry.

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Rep I role at Cincinnati Children's.

Shift: Wednesday and Thursday 7am‑5:30p in A, B and E buildings.

Job Responsibilities

• Safety – Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients with infectious disease indicators.
• Customer Service – Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality – Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
• Compliance – Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Revenue Cycle Support – Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or recommend changes to the system.

Job Qualifications

• High school diploma or equivalent.
• No directly related experience.

Primary Location: Burnet Campus.

Schedule: Part time.

FTE: 0.5. Weekly Hours: 20.

Expected Starting Pay Range: Annualized pay may vary based on FTE status: $17.49 – $20.99.

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability.