Patient Access Representative

RWJBarnabas Health; Lakewood Township (NJ); On-site; USD 29,000 - 36,000; Full time

Job summary

RWJBarnabas Health's Monmouth Medical Center - Southern Campus in Lakewood, NJ is seeking a Patient Access Representative for the Evening shift in the Emergency Dept Access Service. You will greet patients, collect and verify demographics and insurance data, ensuring accurate registration and secure handling of information.

The role emphasizes timely throughput, patient respect, and a secure registration environment while supporting a smooth patient experience at MMC Southern Campus.

Qualifications

• High school diploma required.
• Preferred: customer service and patient access experience, knowledge of registration and billing regulations, and medical terminology.

Responsibilities

• Greet patients promptly and provide friendly service.
• Collect and verify patient demographics and insurance information, ensuring accurate registration and data entry.

Skills

Customer service

Medical terminology

Computer skills

Education

High school diploma

Job description

• Req #: 0000255746
• Category: Revenue Cycle and Patient Access
• Status: Full-Time
• Shift: Evening
• Facility: Monmouth Medical Center - Southern Campus
• Department: Emergency Dept Access Service
• Pay Range: $20.63 - $25.71 per hour
• Location: 600 River Ave, Lakewood, NJ 08701
• Job Title: Patient Access Representative
• Location: MMC Southern Campus
• Department Name: Emergency Dept Access Service
• Req #: 0000255746
• Status: Hourly
• Shift: Evening
• Pay Range: $20.63 - $25.71 per hour

Pay Transparency

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Access Representative position plays a key role in the health system and in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect. The Patient Access Representative provides a safe and secure environment for the patient during the registration process. The Patient Access Representative ensures accuracy and thoroughness in collecting and documentation of the patient’s demographic and insurance information, and utilizes the technology available to complete the registration.

Qualifications

Required

• High School Diploma required

Preferred

• Customer service experience
• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Scheduling Requirements

• Full-time
• Evening
• Rotating weekends and holidays
• Training for the first 2 weeks is during the day and required

Essential Functions

• Responsible to collect co-payments, issues receipts for patients, and reconciles the daily cash within the PFS Department. Directly collects from the patients/families