Patient Access Representative

RWJBarnabas Health; Bridgewater (MA); On-site; USD 27,000 - 39,000; Part time

Job summary

RWJBarnabas Health is seeking a Patient Access Representative for the RWJ Somerset facility in Bridgewater, NJ. This per diem role supports the Ballpark Pt department during the evening shift, handling admissions, registrations and financial clearance with a focus on accuracy and patient satisfaction.

Responsibilities include interviewing patients, collecting demographic and insurance data, explaining financial responsibilities, and ensuring compliance with billing regulations.

Qualifications

• Customer service experience required.
• High School diploma or equivalent.

Responsibilities

• Coordinate and facilitate registrations and admissions by obtaining demographic, financial and insurance information.
• Interview patients and families to gather required information for scheduling or registration.
• Obtain and document demographic information and verify insurance details.
• Explain financial responsibilities and collect payments; ensure daily cash reconciliation.
• Maintain accuracy in pre-admission, registration and financial clearance processes.
• Adhere to organizational policies and participate in ongoing training.

Skills

Customer service

Education

High School diploma

Job description

Patient Access Representative

Req #: 0000264091

Category: Patient Access

Status: Per Diem

Shift: Evening

Facility: RWJ Somerset

Department: Ballpark Pt

Pay Range: $24.10 per hour

Location: 1 Patriots Park, Bridgewater, NJ 08807

Job Title: Patient Access Representative

Location: RWJUH Somerset

Department Name: Ballpark Pt

Req #: 0000264091

Status: Hourly

Shift: Evening

Pay Range: $24.10 - $24.10 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Access Representative is responsible for coordinating and facilitating registrations and admissions by obtaining pertinent demographic, financial and insurance information on all patients. The Patient Access Representative ensures timely registration and promotes patient satisfaction.

Qualifications:

Required:

• Customer service experience
• High School diploma

Preferred:

• Patient Access experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Medicare

Scheduling Requirements:

• Evening Shift 3-7 PM
• Rotating weekends and 2 holidays required
• Per Diem

Essential Functions:

• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling , pre-registration and/or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy and productivity
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
• Makes customer needs a priority
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with ancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

RWJBarnabas Health is an Equal Opportunity Employer