Patient Access Representative

Catholic Health Initiatives; Houston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Luke's Health - The Vintage Hospital in Northwest Houston is seeking a Patient Access Clerk to perform patient registration and admitting functions across ED and main registration areas, ensuring accurate demographic and insurance information to support timely care.

You will gather, verify, and update data in the electronic health record, communicate financial responsibilities to patients, schedule appointments, and resolve routine discrepancies while delivering friendly, patient-centered

Qualifications

• High school diploma or GED at hire.
• 1 year healthcare/patient access experience preferred.
• Knowledge of registration procedures, health insurance payers, and real-time eligibility verification.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographics and insurance verification per policy.
• Accurately scan, index, and manage patient documents to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using tools and scripts, and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex issues as needed.
• Provide patient-facing support via phone and other approved channels, documenting interactions as required.

Skills

Customer service

Communication

Healthcare terminology

Education

High School Diploma or GED

Tools

EHR systems

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.

• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.

• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.

• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.

• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to identify complex or non-standard issues.

• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or

• High School GED, upon hire and

• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

• None, upon hire

Where You'll Work

St. Luke's Health - The Vintage Hospital is 106 bed facility that is nationally-recognized for providing high-quality, compassionate care to Northwest Houston communities including Willowbrook, Champions and Tomball. With the resources and expertise of the St. Luke's Health system, St. Luke's-The Vintage offers the latest advancements in diagnostic and surgical services, including heart care, lung health and orthopedics. St. Luke's Health is a member of CommonSpirit.

Pay Range

$19.01 - $26.85 /hour

We are an equal opportunity/affirmative action employer.