Patient Access & Registration Coordinator

Commonspirit-Health; Houston (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

St. Luke's Health–The Vintage Hospital seeks an Admissions/Patient Access Specialist to perform registration across hospital access areas, gather and verify demographic, insurance, and account information in the EHR, and support patient access workflows.

You will use multiple systems for registration, scheduling, documentation, and inquiries, escalate non-standard issues, and contribute to a positive patient experience through teamwork and adherence to privacy standards.

Qualifications

• High school diploma or GED required at hire.
• 1 year relevant experience in healthcare patient access setting preferred with knowledge of registration procedures, health insurance payers, and real-time eligibility verifications.
• None, upon hire

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Healthcare experience

Patient access procedures

Insurance verifications

Data entry

Education

High School Diploma

GED

Job description

St. Luke's Health–The Vintage Hospital seeks an Admissions/Patient Access Specialist to perform registration across hospital access areas, gather and verify demographic, insurance, and account information in the EHR, and support patient access workflows.

You will use multiple systems for registration, scheduling, documentation, and inquiries, escalate non-standard issues, and contribute to a positive patient experience through teamwork and adherence to privacy standards.