Patient Access Representative

CommonSpirit Health; Houston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

CommonSpirit Health, in partnership with St. Luke's Health-The Vintage Hospital, seeks a Patient Access professional to support registration and admitting functions across hospital access points. You will gather demographic data, verify insurance, schedule appointments, and assist patients while ensuring a smooth, compliant patient experience.

The role emphasizes accurate data capture, effective communication, and collaboration with the healthcare team to support timely access to care.

Qualifications

• Experience in healthcare or patient access is preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information and complete documentation.
• Accurately scan, index, and manage patient documentation to support workflows.
• Communicate patient financial responsibility using standard education tools and collect payments as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration, insurance, and encounter discrepancies following established workflows.
• Provide patient-facing support via telephone and other approved channels and document interactions.

Education

High School Graduate

High School GED

Job description

Job Summary and Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.


• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.


• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.


• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.


• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to upscale complex or non-standard issues.


• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.


• Job Requirements*Required


• High School Graduate , upon hire or


• High School GED, upon hire and


• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.


• None, upon hire

Where You'll Work

St. Luke's Health-The Vintage Hospital is 106 bed facility that is nationally-recognized for providing high-quality, compassionate care to Northwest Houston communities including Willowbrook, Champions and Tomball. With the resources and expertise of the St. Luke's Health system, St. Luke's-The Vintage offers the latest advancements in diagnostic and surgical services, including heart care, lung health and orthopedics. St. Luke's Health is a member of CommonSpirit.

Pay Range

$19.01 - $26.85 /hour