Patient Access Representative

CHI; Houston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

St. Luke's Health – The Vintage Hospital is seeking a Patient Access representative to support registration, scheduling, and inquiry processes. You will gather demographics, verify insurance, and ensure accurate data entry within the electronic health record.

You will assist patients and families, communicate financial responsibilities, and help maintain smooth operations during high-volume periods while upholding privacy and compliance standards.

Qualifications

• 1 year relevant experience in healthcare or patient access preferred.
• Knowledge of patient registration procedures and documentation.
• Knowledge of health insurance payers and real-time insurance eligibility verifications.
• High School Diploma or GED on hire.

Responsibilities

• Perform patient registration across assigned access points with accurate demographics and documentation.
• Accurately scan, index, and manage patient documents to support workflows.
• Communicate financial responsibilities and collect payments when appropriate.
• Schedule, confirm, and adjust patient appointments to support timely care.
• Identify and resolve routine registration and eligibility discrepancies.
• Provide patient-facing support via calls and other channels.

Skills

Patient access

Healthcare operations

Insurance verification

Customer service

Education

High School Graduate

High School GED

Job description

Job Summary And Responsibilities

Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Where You'll Work

St. Luke's Health–The Vintage Hospital is 106 bed facility that is nationally-recognized for providing high-quality, compassionate care to Northwest Houston communities including Willowbrook, Champions and Tomball. With the resources and expertise of the St. Luke’s Health system, St. Luke's-The Vintage offers the latest advancements in diagnostic and surgical services, including heart care, lung health and orthopedics. St. Luke’s Health is a member of CommonSpirit.

Pay Range

$19.01 - $26.85 /hour