Patient Access & Registration Specialist

CHI; Sugar Land (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

St. Luke's Health–Sugar Land Hospital is seeking an entry-level patient access professional to perform registration and admitting across multiple access points including Emergency Department and main registration.

You will verify demographics and insurance, update records, and support scheduling within our patient access workflow. The role emphasizes accurate data capture, collaboration with the healthcare team, and maintaining compliance with privacy standards and organizational policies in a

Qualifications

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.
• None, upon hire

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to resolve complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Patient access

Registration procedures

Education

High School Graduate , upon hire or

High School GED, upon hire and

Job description

St. Luke's Health–Sugar Land Hospital is seeking an entry-level patient access professional to perform registration and admitting across multiple access points including Emergency Department and main registration.

You will verify demographics and insurance, update records, and support scheduling within our patient access workflow. The role emphasizes accurate data capture, collaboration with the healthcare team, and maintaining compliance with privacy standards and organizational policies in a