Patient Access Representative

Lifepoint Health®; Hartsville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Benefits

401(k) retirement and company match

Tuition assistance and loan programs

Career growth opportunities

Job summary

Lifepoint Health’s Highpoint Health - Trousdale Medical Center seeks a Patient Access Representative to welcome patients, collect accurate demographic and insurance data, and coordinate with departments to support smooth registration and patient flow.

You will verify coverage, collect payments, and assist with pre-certs, while maintaining privacy and professionalism in a busy hospital setting.

Qualifications

• High school diploma or equivalent required or preferred.
• Experience in patient registration, healthcare, or customer service is beneficial.
• Excellent customer service and interpersonal skills with diverse populations.
• Ability to stay calm and professional with upset patients and families.

Responsibilities

• Greet patients and visitors with a welcoming, professional demeanor.
• Register patients for ED, outpatient, inpatient, and swing-bed services; collect and enter data accurately.
• Verify insurance coverage and obtain precertifications or authorizations when needed.
• Determine and collect co-pays, deductibles, and other payments; refer to financial counseling when appropriate.
• Explain forms and educational materials to patients and families; protect privacy and PHI.

Skills

Customer service

Interpersonal skills

Communication

Independent work

Education

High school diploma or equivalent

Tools

Meditech

Registration systems

Job description

Your Experience MattersHighpoint - Trousdale Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Your Experience MattersHighpoint - Trousdale Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More About Our Team

At Highpoint Health - Trousdale, our Patient Access team works in a small, close-knit hospital environment where collaboration, dependability, and exceptional service are valued. With a lower patient volume than many large facilities, team members have the opportunity to build relationships across departments while gaining experience registering patients across the full continuum-from Emergency Department and outpatient services to inpatient and swing-bed care.

How You'll Contribute

• Greet patients and visitors and provide a welcoming, professional first impression of the facility.
• Register patients for Emergency Department, outpatient, inpatient, and swing-bed services, ensuring demographic, insurance, financial, billing, and other required information is collected and accurately entered into the registration system.
• Verify insurance coverage and benefits and obtain precertification or authorizations when required.
• Determine and collect applicable co-pays, deductibles, and other patient payments at the point of service; refer patients to financial counseling when appropriate.
• Distribute and explain required forms, documents, and educational materials to patients and families.
• Communicate clearly and professionally with patients and families in person and by phone, including individuals who may be ill, concerned, frustrated, or upset.
• Demonstrate empathy and professionalism when addressing patient questions or concerns and assist with de-escalating difficult interactions when necessary.
• Maintain patient privacy and confidentiality and appropriately safeguard protected health information.
• Utilize Meditech and other required systems to accurately and efficiently complete registration activities.
• Work independently after completion of training while using sound judgment and seeking assistance when appropriate.
• Collaborate with Patient Access colleagues, nursing, clinical departments, and facility leadership to support efficient patient flow and hospital operations.
• Provide coverage across registration functions and adjust to alternate shifts or areas as needed to support department staffing and operational needs.
• Participate in required education, competency training, and performance-improvement activities.

What We're Looking For

Applicants should have a high school diploma or equivalent. Additional requirements include:

• Previous patient registration, healthcare, medical office, clerical, or customer service experience preferred but not required.
• Previous experience working directly with the public; experience serving an elderly population is a plus.
• Strong customer service and interpersonal skills with the ability to communicate professionally and compassionately with a diverse patient population.
• Ability to remain calm, empathetic, and professional when interacting with patients or family members who may be upset, frustrated, or experiencing a stressful situation.
• Strong attention to detail and organizational skills with the ability to accurately collect and enter patient information.
• Comfortable using computers as a regular part of daily work and able to quickly learn and navigate multiple software applications.
• Ability to learn and retain new processes, terminology, and registration procedures.
• Ability to work effectively with minimal supervision and independently once fully trained.
• Dependable with a strong commitment to attendance and punctuality.
• Flexible and team-oriented, with the ability to adjust to changing coverage needs in a small hospital environment.
• Ability to effectively read, write, speak, and understand English.
• Ability to complete required education and competency requirements within established timeframes.

Schedule: Monday-Friday, 11:00am - 7:00 PM.

Why join us

We Believe That Investing In Our Employees Is The First Step To Providing Excellent Patient Care. In Addition To Your Base Compensation, This Position Also Offers

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.

More About Highpoint - Trousdale Medical Center

Highpoint Health - Trousdale is a 25-bed critical access hospital located in Hartsville, Tennessee, providing inpatient, outpatient, and 24/7 emergency services to adults and children throughout Trousdale County and the surrounding community. The hospital has been recognized as a Top 20 Critical Access Hospital in the nation for four consecutive years, most recently for patient satisfaction, and has received a Chartis Performance Leadership Award for excellence in Quality and Patient Perspective. Highpoint Health - Trousdale is also an American College of Cardiology Accredited Chest Pain Center, demonstrating its commitment to high-quality, patient-centered care close to home.

EEOC Statement

"Highpoint - Trousdale Medical Center is an Equal Opportunity Employer. Highpoint - Trousdale Medical Center is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.