Patient Access Representative

Lifepoint Health; Carthage (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Financial protection

Education assistance

Wellness programs

Career development

Job summary

Lifepoint Health's Highpoint - Riverview Regional Medical Center is seeking a Patient Access Representative to join the team. You will handle patient registration, verify insurance, collect payments, and provide excellent customer service in a supportive hospital setting.

The role emphasizes accuracy, privacy, and teamwork, with an evening full-time schedule (3pm–11pm) and opportunities for professional development within a patient-centered network.

Qualifications

• Requires a high school diploma or equivalent.

Responsibilities

• Obtains and enters demographic, billing, and clinical data into the registration system accurately and promptly.
• Distributes and explains forms and education handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as needed.
• Collects payments (co-pays, deductibles) or refers to financial counseling as appropriate.
• Maintains professional communication in person and by phone, delivering clear instructions and excellent service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Supports department operations by working alternate shifts/areas as needed.
• Performs other duties as assigned.

Skills

Data entry

Customer service

Insurance verification

Payments handling

Communication

Privacy protection

Teamwork

Education

High school diploma

Job description

Your experience matters

Highpoint - Riverview Regional Medical Centerispart of Lifepoint Health,a diversified healthcare delivery network with facilities coast to coast. Weare driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As aPatient Access Representativejoining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Our Patient Access team is a close-knit group of professionals who take pride in providing a welcoming and supportive experience for patients and their families. With a small, family-like team environment, we value teamwork, compassion, and exceptional customer service while ensuring patients receive efficient and accurate registration services.

How you'll contribute

APatient Access Representativewho excels in this role:

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

What we're looking for

Applicants should have a high school diploma or equivalent, preferred.

Schedule:

Full-time, Evenings (Monday - Friday 3pm - 11pm)

Whyjoin us

We believethat investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits:Multiple levels of medical, dental and vision coverage for full-time andpart-time employees.
• FinancialProtection& PTO:Life, accident, criticalillness, hospital indemnity insurance, short-andlong-term disability, paid family leaveandpaid time off.
• Financial & Career Growth:Highereducation and certification tuitionassistance, loan assistance and 401(k) retirement packageandcompany match.
• Employee Well-being:Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development:Ongoing learningandcareer advancement opportunities.

More about Highpoint - Riverview Regional Medical Center

Highpoint Health - Riverview is proud to be recognized as a Lifepoint Health National Quality Leader and a recipient of the 2024 Chartis Performance Leadership Award for excellence in Quality and Patient Perspective. The hospital has also earned The Joint Commission's Gold Seal of Approval and the American Stroke Association's Heart-Check mark for Acute Stroke Ready Hospital Certification, demonstrating its commitment to high-quality, safe patient care.

EEOC Statement

\"Highpoint - Riverview Regional Medical Centeris an Equal Opportunity Employer.Highpoint - Riverview Regional Medical Centeris committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.\"

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.