Patient Access Representative

Sentara Health; Harrisonburg (VA); Presencial; USD 28.000 - 42.000; Jornada completa

Descripción de la vacante

Sentara RMH Medical Center in Harrisonburg, VA is hiring a Patient Access Representative for full-time day, evening and night shifts in the ED and Outpatient. The representative handles patient registration, verifies identity, scans documents, and enters demographic and insurance data into the EHR.

Extensive training is provided. The base pay range for full-time is $20.24–$30.25 per hour, with potential for shift differentials and overtime; Sentara offers medical/dental/vision, PTO, and benefits.

Formación

• Customer service experience and 2 years data entry proficiency are required.
• Proficiency in computer keyboarding is required.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Strong interpersonal skills and attention to grammar, spelling, and punctuation.

Responsabilidades

• Register patients in the EHR and verify patient identity and correct records.
• Review schedules and physician orders to register for services.
• Scan insurance cards, IDs, Living Wills, and POAs; enter demographic and insurance data in EHR.
• Explain and collect co-payments, deposits, and outstanding balances; perform transactions securely.
• Greet patients and families, answer questions, and direct to service areas; may perform scheduling, pre-admission, and discharge duties; provide updates to waiting families.

Conocimientos

Customer service

Data entry

Keyboard proficiency

ICD-9/CPT knowledge

Medical terminology

Interpersonal skills

Grammar & punctuation

Educación

High School Diploma or Equivalent

Associate's or Bachelor's degree in lieu of 2 years experience

Descripción del empleo

Sentara Rockingham Memorial Hospital is hiring Patient Access Representatives

Full Time Day, Evening & Night shifts available in the ED and Outpatient.

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents, employing 2600 locals. The 238-bed community hospital has been serving Harrisonburg, Rockingham County and surrounding areas since 1912, then partnered with the Sentara Health System in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the-art center equipped with the latest cancer fighting technologies available in the nation administrating more than 18,000 cancer treatments. With 1800 delivered babies, 60,000 emergency patients and 21,000 surgical procedures, Sentara has a position for you. We improve health every day, come be a part of the community.