Patient Access Representative

RWJBarnabas Health; Hamilton Township (NJ); On-site; USD 27,390 - 39,010; Part time

Job summary

RWJBarnabas Health is hiring a Patient Access Representative for the RWJUH Hamilton Hospital. This position requires excellent customer service skills and the ability to efficiently collect patient information to ensure accurate billing.

Responsibilities include performing registrations, verifying insurance, and maintaining accurate financial records. Candidates should possess a high school diploma and have experience in customer service. The job is hourly with night shifts.

Qualifications

• High School Diploma required.
• Customer Service Experience.
• Patient Access Experience preferred.

Responsibilities

• Accurately collects patient information at registration.
• Ensures timely and accurate billing processes.
• Provides excellent customer service to patients and colleagues.
• Verifies insurance information and completes coverage checks.
• Responsible for daily cash reconciliation and documentation.

Skills

Customer Service Experience

Medical terminology

Computer skills

Education

High School Diploma

Job description

Patient Access Representative

Location: RWJUH Hamilton Hospital

Department: Emergency Dept Access Service

Req #: 0000250241

Status: Hourly

Shift: Night

Pay Range: $24.10 per hour

Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Access Representative accurately and promptly collects all pertinent information at the initial point of registration to ensure the proper billing process occurs which will enhance timely cash flow and reduce the days in accounts receivable.

Qualifications

Required:

• High School Diploma required
• Customer Service Experience

Preferred:

• Patient Access Experience preferred
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• Medical terminology and computer skills

Scheduling Requirements

• Per Diem - Night

Essential Functions

• Clearly review and communicate all forms and obtain required signatures for services provided
• Ensures accuracy and thoroughness in collecting and documentation of the patient demographic and insurance information, and utilizes the technology available to complete the registration
• Participates in creating a positive environment for patient and colleague satisfaction
• Provides excellent customer service to all patients, colleagues and other external and internal customers
• Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work
• Obtains and accurately documents all demographic information
• Obtains insurance information and initiates the verification process via third party clearinghouse
• Completes verification of coverage of all insurances and financial clearance activity has been completed
• Meets and exceeds department goals including accuracy, point of service collections and productivity
• Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient
• Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections
• Provide back-up support to hospital cashier and complete cashier functions, as assigned
• Completes Medicare Questionnaire on all patients that are eligible
• Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing
• Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Demonstrates a high level of efficiency, accuracy and productivity
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Follows department procedures when a duplicate medical record assignment is made
• Complies with organizational policies on Advance Directives and Patient Rights
• Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures
• Maintains department productivity by asking for additional duties when patient flow permits
• Makes customer needs a priority
• Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work envancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department
• Utilize AIDET:
  • Acknowledge your patient with every encounter, smile, make eye contact, call the patient by name
  • Introduce yourself and tell patients about your education, training and competency
  • Duration of the activity or conversation needs to be stated, Let patients know how long something is likely to take
  • Explain what you are doing, this will help to put the patient at ease
  • Thank you, tell your patients it was a pleasure to serve them and thank them for choosing our hospital to receive their care

Equal Opportunity Employer