Patient Access Representative

CommonSpirit Health; Frisco (CO); On-site; USD 25,000 - 44,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Representative in Frisco, CO to serve as the first point of contact for patients and visitors. This role emphasizes organization, customer service, and collaboration with clinical and administrative teams to ensure smooth check-in and registrations.

You will handle pre-admission tasks, verify insurance, explain financial responsibilities, and mentor new staff.

Qualifications

• Office experience in a healthcare environment is preferred.
• Knowledge of medical terminology is preferred.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Create a positive impression for each patient, family member, visitor or staff while performing pre-admitting, admitting and/or registering.
• Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.
• Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.
• Serve as a mentor to new associates and assist in new employee orientation.

Skills

Office experience in healthcare

Medical terminology

Multitasking

Prioritization

Education

High School diploma

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Job description

Job Summary and Responsibilities

As “the champion of first impressions” our valued Patient Access professionals are key contributors to the overall patient experience. You will maximize your talent for organization, operations, customer service and have plenty of opportunity to lead and guide change.

You’ll be seen as a valued resource as you collaborate with administration, management, physicians, and other staff members to support our patients, visitors and other customers. In this Patient Access Representative role you will:

• Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors.




• Interview patients or relatives to obtain demographic and financial information required to complete the registration/admission and record the information in the electronic record system.




• Verify insurance benefits; explain financial requirements to the patient or patient representative, and collect the outstanding patient portion prior to or at the point of service.




• Serve as a mentor to new associates and assist in new employee orientation.

Job Requirements

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills preferred.




• Experience with Microsoft Office, Outlook, Excel, Word, Power Point, Windows XP, Windows 7, utilization of website search engines.




• Basic Life Support (BLS)




• High School diploma required

Physical Requirements – Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)

Where You’ll Work

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Pay Range

$18.97 – $32.19 /hour

We are an equal opportunity employer.