Patient Access Representative

SSM Health; Fond du Lac (WI); On-site; USD 25,789,000 - 34,385,000; Part time

Benefits offered by this job

Paid Parental Leave

Flexible Payment Options

Upfront Tuition Coverage

Job summary

SSM Health in Fond du Lac, WI is seeking a part‑time Medical Scheduler to support scheduling of procedures for patients and to collect demographic, insurance and clinical information for each case.

The role involves coordinating appointments, assisting with insurance pre‑certification/authorization and performing essential clerical tasks in a fast‑paced hospital setting.

Qualifications

• High School diploma or GED required; or 10 years of work experience.
• One year of experience preferred.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures to optimize time and resources; coordinates and communicates schedules.
• Assists with coordination of insurance pre-certification/authorization.
• Provides counseling to patient or representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties related to patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed; may review the work of others.
• Performs other duties as assigned.

Skills

Scheduling coordination

Customer communication

Data entry

Education

High School diploma/GED or 10 years of work experience

Job description

It\'s more than a career, it\'s a calling.

WI-St. Agnes Hospital

Worker Type

Regular

Job Highlights

Part‑time, 20-hours working 2 days one week and 3 the other. 830am – 5pm and 930am – 6pm will be the normal shift hours. 8-hour shifts, m- F, no holidays or weekends.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient\'s time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

Experience

• One year experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

4218000038 Medical Imaging Admin

Work Shift

Variable Shift (United States of America)

Scheduled Weekly Hours

20

Benefits

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro‑rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.