Patient Access Representive

Essentia Health; Bismarck (ND); On-site; USD 24,287 - 36,437; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer contributions

Flexible scheduling

Tuition reimbursement

Job summary

Essentia Health in Bismarck is looking for a Patient Access Representative to manage patient registration processes efficiently. This role includes interviewing patients for necessary information, handling appointments, and providing high-quality customer service.

Ideal candidates should have previous experience in a similar position and be committed to professional growth. The position offers a flexible schedule and comprehensive benefits, ensuring a balanced work-life experience.

Qualifications

• Previous Patient Access Representative or similar experience preferred.
• Completion of Patient Access 2nd Level Certification Program within six months.

Responsibilities

• Interview patients for demographic and financial information.
• Maintain work queues and interact positively with patients.
• Handle incoming phone calls and schedule appointments.

Skills

Customer service skills

Data collection

Communication

Job description

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face‑to‑face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow‑up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co‑payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co‑payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co‑workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Employee Benefits at Essentia Health

At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Job Location

Essentia Health - Mid Dakota Bismarck 9th St Clinic

Shift Rotation

Day/Eve Rotation (United States of America)

Hours Per Pay Period

0

Compensation Range

$17.63 - $26.45 / hour

FTE

0

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio‑economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.