Patient Access Representative

TEKsystems; Detroit (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in IT services, TEKsystems, seeks a Patient Access Representative in Detroit. This role focuses on patient registration in the Emergency Department, requiring strong customer service skills and attention to detail. Candidates must be adaptable and willing to work in a fast-paced environment while maintaining professionalism.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Paid Time Off

Qualifications

• Minimum typing speed of 35 WPM.
• Strong customer service and communication skills.
• Ability to work effectively in a high-pressure environment.

Responsibilities

• Complete patient registration and verify insurance details.
• Collect co-pays and ensure compliance with hospital policies.
• Collaborate with clinical teams for seamless patient experiences.

Skills

Customer Service

Communication

Data Entry

Education

Completion of a Medical Terminology course

Job description

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Job Title: Patient Access Representative

Location: Detroit, MI

Schedule: 11:00 AM – 7:30 PM | 32 hours/week (with potential for additional shifts)

Compensation: $19.00/hr + $1.50/hr shift premium = $20.50/hr

Shift Requirements: Every other weekend and holiday availability required

Training: Full-time (40 hours/week) during training period, 32 hours a week with potential for more!

Position Summary

The Patient Access Representative plays a vital role in the Emergency Department by ensuring efficient and accurate patient registration and check-in. This position requires a high level of customer service, attention to detail, and the ability to thrive in a fast-paced, high-volume environment. The representative will be responsible for collecting and verifying patient information, insurance details, and payments, while maintaining a professional and compassionate demeanor.

Key Responsibilities

• Greet and assist patients in a courteous and professional manner
• Complete full patient registration, including demographic and insurance information
• Collect co-pays and provide financial liability education to patients
• Ensure accurate documentation and scanning of required legal and medical forms
• Verify insurance eligibility, benefits, and obtain necessary authorizations
• Perform scheduling for diagnostic procedures and post-discharge care as needed
• Maintain compliance with hospital policies and regulatory standards
• Navigate the Emergency Department to support patient flow and registration needs
• Collaborate with clinical and administrative teams to ensure seamless patient experiences
  
  
  

Qualifications

• Minimum typing speed of 35 WPM
• Proficient in data entry and use of PC/CRT/printer systems
• Strong customer service and communication skills
• Ability to work effectively in a high-pressure, fast-paced environment
• Completion of a Medical Terminology course required
• Familiarity with third-party payor requirements and compliance standards preferred
• Experience with EMR systems and hospital registration processes preferred
• Ability to interpret physician orders and insurance documentation accurately
• Must be able to work in multiple patient access service areas, including the Emergency Department
  
  
  

Preferred Skills

• Medical office or hospital experience
• Knowledge of medical insurance and co-pay procedures
• Strong interpersonal and negotiation skills
• Team-oriented with a collaborative mindset
  
  
  

Pay And Benefits

The pay range for this position is $20.50 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Detroit,MI.

Application Deadline

This position is anticipated to close on Jun 17, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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