Patient Access Representative II Healthclub Novi Admin Full Time Days

Detroit Medical Center; Detroit (MI); On-site; USD 56,000 - 71,000; Full time

Job summary

A leading healthcare provider seeks a Patient Access Representative II in Novi, MI. This role includes training new staff, managing patient registrations, and verifying insurance for services. Candidates should have prior experience in patient access, with strong knowledge of insurance processes.

Qualifications

• Two to three years of progressively more responsible experience in patient access or hospital registration.
• Experience in resolving complex eligibility or insurance verification problems.

Responsibilities

• Functions as a resource to Patient Access Representative I, providing training.
• Verifies insurance coverage and benefits, obtains authorizations and referrals.
• Assists patients with financial counseling services and registration for health services.

Skills

Advanced knowledge of third party payers requirements

Reimbursements

Co-payments/Deductible collections

Education

High school diploma

Associate degree in related area

Job description

Patient Access Representative II Healthclub Novi Admin Full Time Days

Join to apply for the Patient Access Representative II Healthclub Novi Admin Full Time Days role at Detroit Medical Center

Patient Access Representative II Healthclub Novi Admin Full Time Days

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Join to apply for the Patient Access Representative II Healthclub Novi Admin Full Time Days role at Detroit Medical Center

LOCATED IN NOVI, MI

LOCATED IN NOVI, MI

DMC Rehabilitation Institute of Michigan is one of the nation’s largest hospitals specializing in rehabilitation medicine and research. RIM is known for its clinical expertise in spinal cord injury, brain injury, stroke, amputee, orthopedics and catastrophic injury care. The Institute houses the Center for Spinal Cord Injury Recovery and the Southeastern Michigan Traumatic Brain Injury System (SEMTBIS), one of only 16 federally designated model systems of care for brain injury care and research. RIM also operates 31 outpatient sites throughout southeast Michigan specializing in sports medicine and orthopedics.

Job Summary

Under limited supervision functions as a resource to Patient Access Representative I. Provides training and orientation on department methods, procedures and policies. Provides input for establishing departmental policies and procedures. In conjunction with Lead, resolves complex eligibility or insurance verification problems through contacts with patient or patient family, state or government agencies, other hospital departments and third party payers. Assists Financial Counselor with financial counseling services to help patients in identifying and obtaining payment sources.

Resolves complex and/or sensitive issues and recommends appropriate actions. Participates in bed management as defined in operating unit policies and procedures. Verifies insurance coverage and benefits, obtains and analyzes necessary authorizations and referrals, and calculates estimated patient liability. Reviews, monitors, and reconciles patient accounts to ensure accurate bill production. Ensures compliance with third party payer requirements. Registers and schedules patients for health services ensuring appropriateness of setting for services provided Explains appropriate forms to patient and family and ensures that necessary consent, regulatory forms, and MSP questionnaire (if applicable) are completed correctly and that patient signatures are obtained.

Obtains accurate insurance, medical and demographic data to admit or pre-admit patients to the health facility. Verifies insurance coverage and benefit levels with various third party payers and analyzes authorization and referrals, calculates estimated patient liability. Determines patient co-pay/deductibles and collects payment as outlined in hospital policies.

Assists patients without medical insurance coverage in completing medical assistance applications and/or making payment arrangement and cash collections.

Coordinates scheduling of all tests and/or services utilizing current clinical guidelines. Develops liaison relationship between patient and health facility by answering patients questions regarding health facility policies and billing procedures and by obtaining necessary information to efficiently register and accurately bill for services rendered.

Assists patients in completing necessary forms and obtains patient signature as needed. Collects referrals and authorizations; attempts to secure telephone referral if necessary.

Completes telephone registrations as appropriate. Resolves bill holds in a timely manner to ensure completion within 5-day bill hold reconciles and corrects any rejected transactions on user specific Transmission, Control and Errors (TCE) reports. Assist and participates in special projects as assigned. Communicates clinical, financial, and administrative information. Performs duties of Lead as requested. Performs other duties as assigned.

Qualifications

• High school diploma, associate degree in related area desired.
• Two to three years of progressively more responsible experience in patient access, hospital registration or related area.
• Advanced knowledge of third party payers requirements, reimbursements and copayments/deductible collections etc
  
  

Job: Customer Service

Primary Location: Detroit, Michigan

Facility: DMC Rehabilitation Institute of Michigan

Job Type: Full Time

Shift Type: Day

2406004752

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care and Medical Practices

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