Patient Access Representative I- CPKH Patient Access

Choosegreaterpeoria; Illinois; On-site; USD 60,000 - 80,000; Full time

Job summary

An established healthcare system is seeking a dedicated registration specialist to join its compassionate team. This role involves ensuring accurate patient registration, collecting necessary financial information, and providing excellent customer service. You will interact with patients and their representatives, ensuring compliance with regulations while fostering a welcoming environment. With opportunities for growth and a commitment to teamwork, this position offers a chance to make a meaningful impact in the lives of patients while enjoying a supportive workplace culture. Join us in making healthcare accessible and efficient!

Benefits

Comprehensive Benefits Package

Flexible Work Opportunities

Professional Development Programs

Qualifications

• Experience in healthcare registration and patient data management.
• Strong understanding of compliance regulations and billing processes.

Responsibilities

• Register patients and ensure accurate demographic data collection.
• Provide exceptional customer service and support to patients.
• Assist with financial services and billing processes.

Skills

Customer Service

Data Entry

Financial Data Verification

Communication Skills

Education

High School Diploma

Certification in Healthcare Administration

Tools

EPIC

Real-time Eligibility Tools

Job description

Overview

Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information, as well as signatures required for successful and compliant billing submission. Collects patient liability before or at the time of service as defined by the patient's insurance plan. Interacts in a customer-focused and compassionate manner to ensure patient's needs are met.

Qualifications

Certifications: , Education: , Work Experience:

Responsibilities

1. Registration and Data Integrity
2. Engage with patient/legal representative to obtain and input accurate demographic and insurance data to ensure accuracy.
3. Consistently schedule, register, and obtain signatures in accordance with compliance regulations.
4. Collect accurate, complete, and compliant data from patient and/or guarantor. Follow all policies and procedures related to optimal financial performance.
5. Utilize tools such as real-time eligibility responses, online resources, phone, or fax to verify eligibility and ensure accuracy.
6. Understand and communicate patient benefit information and follow collection guidelines.
7. Understand and execute downtime procedures to ensure data integrity.
8. Customer Service
9. Demonstrate UnityPoint’s FOCUS Values in all actions and interactions.
10. Consistently use AIDET and no point policy in all interactions.
11. Greet all patients and visitors with quality customer service and professionalism to ensure an exceptional patient experience.
12. Answer telephone calls clearly, calmly, and professionally; screen calls by urgency and route calls promptly, accurately, and professionally to appropriate team member or department.
13. Anticipate business needs to assist coworkers and adapt to staff coverage in any registration area or site.
14. Financial Services/Billing
15. Understand basic self-pay or underinsured patient policies to refer to the appropriate teams for resolution.
16. Ensure accuracy of data collection by resolving registration errors as assigned by work queues.
17. Understand requirements for authorization and medical necessity.
18. Use standardized tools to identify missed information and secure proper documentation.
19. Ensure financial integrity of the billing system with accurate reconciliation for point-of-service collections and cash drawer balancing.
20. Utilize estimate tools within EPIC to accurately present financial liability.
21. Professionally process the collection of financial liability and facilitate payment arrangements.
22. Collaboration and Teamwork
23. Support and contribute to department goals by attending meetings and participating in performance improvement activities.
24. Assist new hires in training processes.
25. Demonstrate teamwork by collaborating, supporting team decisions, and maintaining accountability.
26. Promote and celebrate team achievements.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups, and a variety of healthcare businesses. We offer opportunities in several communities throughout central Illinois with potential for growth and lifelong careers at Carle Health.

We are an Equal Opportunity Employer and participate in E-Verify. For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $16.98 per hour - $27.51 per hour. This range is a good faith estimate at the time of posting. Actual offers depend on experience, qualifications, location, licenses, shifts, and other factors. Carle Health offers a comprehensive benefits package. To learn more, visit careers.carlehealth.org/benefits.