Patient Access Representative

Nationwide Children's Hospital Inc; Columbus (OH); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Nationwide Children’s Hospital is seeking a Patient Access Representative at the Main Campus in Columbus, OH. The part-time role supports greeting and registering patients, scheduling appointments, and managing charts and insurance information.

Training starts with a full-time week of 8am-4:30pm before transitioning to evening shifts Sunday-Wednesday 5-9:30 pm. The position requires a valid Ohio driver’s license for certain duties and strong computer and administrative skills, with CPR

Qualifications

• High School Diploma or equivalent required.
• CPR certification required or as determined by manager.
• One year of health care experience preferred.

Responsibilities

• Greet and register patients and families.
• Interview and register patients in registration areas.
• Schedule appointments and pull/file medical charts as needed.
• Obtain accurate demographic and insurance information at registration.
• Screen patient data for insurance eligibility and pre-certification/ referrals.

Skills

Customer service

Administrative skills

Computer skills

Communication

Education

High School Diploma

Associate's Degree (preferred)

Job description

## Patient Access RepresentativeApply: Main Campus, Columbus, OH: Part time: Posted Today: R-28200**Overview:**Sunday-Wednesday 5-9:30 pmFirst two weeks: Monday-Friday 8am-4:30 pm for trainingValid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.**Job Description Summary:**The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.**Job Description:****Essential Functions:*** Provides excellent customer service to patients and families by applying best practices and standard operating procedures.* Interviews and registers patients in registration areas that report up through Patient Access.* Obtains accurate demographic, insurance, and physician information on registrations.* Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.* Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.* Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.* Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.* Assists in the shadowing/precepting of new employees. **Education Requirement:*** High School Diploma or equivalent, required.* Associate's Degree, preferred. **Licensure Requirement:**(not specified) **Certifications:**CPR certification (based on position and as determined by manager). **Skills:*** Demonstrated computer skills required with the ability to navigate most current technology systems.* Strong administrative skills.* Excellent customer service and organizational skills. **Experience:**One year of health care experience, preferred. **Physical Requirements:**OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) \\*additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneelFREQUENTLY: Bend/twist, Patient EquipmentCONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking **Additional Physical Requirements performed but not listed above:**Ability to multi-task within a stressful environment. \"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"