Ambulatory Patient Access Representative - Downtown Primary

Nationwide Children's Hospital Inc; Columbus, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children's Hospital Inc. is seeking an Ambulatory Patient Access Representative for Downtown Columbus. The role involves greeting and registering patients, answering calls, scheduling appointments, and handling patient information with accuracy.

CPR certification may be required, with an associate’s degree preferred and at least a year of health care experience suggested. The position emphasizes strong administrative skills, effective communication, and the ability to navigate

Qualifications

• High School Diploma or equivalent required.
• Associate’s Degree preferred.
• CPR certification may be required based on position.
• One year of health care experience preferred.

Responsibilities

• Greet and register patients in the registration areas.
• Answer telephone calls and schedule appointments.
• Obtain accurate demographic, insurance, and physician information.
• Screen customer data for insurance eligibility and pre-certification requirements.
• Inform patients about financial assistance options when applicable.
• Maintain communication with Patient Access and clinical staff to ensure smooth operations.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree (preferred)

Job description

## Ambulatory Patient Access Representative - Downtown PrimaryApply: Main Campus, Columbus, OH: Full time: Posted Today: R-28163**Overview:**Monday-Friday 8:00am-4:30pm**Job Description Summary:**Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.**Job Description:****Essential Functions:*** Provides excellent customer service to patients and families by applying best practices and standard operating procedures.* Interviews and registers patients in registration areas that report up through Patient Access.* Obtains accurate demographic, insurance, and physician information on registrations.* Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.* Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.* Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.* Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.* Assists in the shadowing/precepting of new employees. **Education Requirement:*** High School Diploma or equivalent, required.* Associate’s Degree, preferred. **Licensure Requirement:**(not specified) **Certifications:**CPR certification (based on position and as determined by manager). **Skills:*** Demonstrated computer skills with the ability to navigate most current technology systems.* Strong administrative skills. **Experience:**One year of health care experience, preferred. **Physical Requirements:**OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) \\*additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneelFREQUENTLY: Bend/twist, Biohazard waste, Patient EquipmentCONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking **Additional Physical Requirements performed but not listed above:**Able to multi-task within in a stressful environment. \"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"