Patient Access Representative

Saint Anthony Hospital; Chicago (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Saint Anthony Hospital seeks a Patient Access Representative to enhance patient intake processes. The role involves registering patients, obtaining demographic details, and facilitating communication with medical staff. Ideal candidates demonstrate strong customer service skills and may have bilingual abilities. This position supports the hospital's mission of community-centric health care.

Benefits

Competitive wages

Comprehensive benefits program

Qualifications

• Previous admitting or registration work preferred.
• Ability to communicate effectively in both English/Spanish preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Register patients courteously and professionally.
• Interview patients to secure demographic, clinical, and financial information.
• Coordinate bed assignments and verify insurance eligibility.

Skills

Communication

Customer Service

Analytical Skills

Bilingual (English/Spanish)

Education

High School Diploma or Equivalent

Tools

Meditech Expanse

Job description

Saint Anthony Hospital is a diverse and community-centric organization your career can thrive in, while addressing the health and wellness challenges that families in our neighborhood face. Our employees deliver on our mission and achieve success by working together to provide excellent customer service and patient care.

As part of Saint Anthony Hospital’s commitment to providing the highest quality health care, we will be building a new state-of-the-art hospital to serve as an anchor to the Focal Point Community Campus. Learn more atfocalpointchicago.org.

Position Purpose:

The Patient Access Representative is responsible for registering patients in a courteous, professional and timely manner. Conducts patients/guarantor interviews, explains hospital policies, assists patients understand financial responsibilities, and informs patients on bill of rights. Ensures all necessary demographic and financial data is obtained and accurately documented. Contacts insurance payers for verification of eligibility and benefits as needed. Ensures any pre-certification/authorization is obtained, to meet individual payment protocols. Process payments received as necessary. Exhibits a thorough knowledge of registration procedures (e.g. collects, verify and enter patient data: input the admissions information).

Initiates and processes the registration function for all patients entering the organization through the inpatient, outpatient, and emergency departments to include pre-admissions and pre-registration.

Essential Functions:

• Enters comprehensive registration data set into hospital systemby interviewing patients in person or by telephone to secure demographic, clinical and financial information. Evaluates demographic and financial data for potential problems or financial risk, works to resolve these problems with medical staff, financial counselors, and appropriate administrator on call.
• Communicates with physicians and other medical staff for intake of medical diagnosis or procedures for patient reservations as well as interpreting physician orders for ancillary services. Access the on-line LMRP to check CPT codes against ICD9 codes for medical necessity for all outpatient Medicare patients.
• Coordinates bed assignments with nursing staff to facilitate appropriate placement of patients based on condition/diagnosis.
• Verifies insurance eligibility and primary care physician via telephone or on-line portals to initiate precertification or authorization for service.
• Acts as cashier and collects payments from patients and departments. Issues receipts and is responsible to balance individual cash drawer at beginning and end of shift. Process credit card payments on credit card terminal.
• Remains flexible and adapt to variety on the job (e.g., effectively handle unexpected situations and changing conditions
• Maintain confidentiality and privacy of patient information.
• Collaborate effectively with other medical professionals to provide high-quality, comprehensive patient care.

General Job Requirements:

• High School Diploma or Equivalent
• Previous admitting or registration work preferred.
• Ability to communicate effectively in both English/Spanish preferred.
• Ability to type a minimum of35 wpm without errors required.
• Excellent communication skills and customer service skills required.
• Meditech Expanse experience preferred.
• Course work related to medical terminology preferred.
• Experience with healthcare insurance preferred
• Ability to deal tactfully with Associates, patients, visitors, and the general, public.
• Basic computer literacy and keyboarding skills required.
• Effective written and verbal communication skills required.
• Analytical and problem-solving skills required.
• Knowledge of commercial and managed care payors and terminology.
• Saint Anthony Hospital is an independent, nonprofit, faith-based, acute care, community hospital dedicated to improving the health and wellness of the families on the West Side and Southwest Side of Chicago.
• Saint Anthony Hospital has been certified as a Primary Stroke Center by The Joint Commission.
• Saint Anthony Hospital offers competitive wages and a comprehensive benefits program for employees and their families.
• Saint Anthony Hospital employs and teaches some of the city’s brightest, most innovative resident physicians and medical students.

EQUAL OPPORTUNITY

Saint Anthony Hospital is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment based on age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.