Patient Access Representative

CommonSpirit Health; Breckenridge (CO); On-site; USD 28,000 - 43,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Representative to support the patient experience through organization, operations, and exceptional service. You will pre-admit, admit, and register patients, interview for demographic and financial information, verify benefits, and explain financial requirements to patients and families.

You will collect patient portions, obtain signatures, and scan documents into the electronic record.

Qualifications

• High School Diploma or GED required.
• Basic Life Support certification (American Heart Association) required.

Responsibilities

• Complete patient registrations accurately and courteous.
• Verify insurance eligibility and explain financial requirements.
• Collect patient portions prior to or at service.
• Obtain signatures and scan documents into the electronic record.
• Maintain accuracy within departmental guidelines.
• Protect patient confidentiality and data integrity.

Education

High School Diploma/G.E.D.

Basic Life Support American Heart Association

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service.

As our Patient Access Representative, you will act as a key contributor to the overall patient experience by leveraging your talent for organization, operations, and exceptional customer service. Every day you will create a positive impression for patients, family, and visitors while pre-admitting, admitting, and registering. You will interview patients for demographic and financial information, verify insurance benefits, explain financial requirements, collect patient portions, and serve as a mentor to new associates. To be successful in this role, you will possess strong organizational and customer service skills, meticulous attention to detail in information gathering and financial processes, and the ability to effectively communicate complex information while contributing to a positive patient journey.

• Consistently performs the registration process through timely, accurate, and courteous completion of patient clinical and financial data.
• Utilizes technology to verify and document insurance eligibility of patients accurately, efficiently, and timely according to established standards.
• Collects patient portion from patients prior to or at time of service (following MSE).
• Obtain signatures, verify accuracy of information, and scan documents into electronic patient record as applicable.
• Maintains an accuracy rate within the departmental guidelines.
• Demonstrates the importance of quality and integrity of capturing patient information with regards to patient confidentiality.

Job Requirements

Required

• High School Diploma/G.E.D.
• Basic Life Support American Heart Association

Preferred

• Office experience in a healthcare environment, medical terminology, ability to multitask and prioritizing skills.

Where You'll Work

With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Pay Range

$19.96 - $30.94 /hour