Patient Access Rep I - Clinic

CommonSpirit Health; Lufkin (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

CommonSpirit Health in Lufkin, TX seeks a Patient Access Representative to manage the patient intake process, verify insurance, collect payments, schedule appointments, and handle referrals.

You will interact with patients in person and by phone, demonstrate strong customer service, and apply knowledge of billing and medical terminology to ensure a smooth check-in experience. The role emphasizes accuracy and teamwork within a clinic setting.

Qualifications

• High school academics required; diploma or GED at hire.
• Understanding of billing, insurance verification, and medical terminology.
• Experience with patient registration processes is a plus.

Responsibilities

• Assembles data and documents for complete patient registration and insurance verifications.
• Enters patient demographic information and uses systems for eligibility/authorization.
• Assesses financial responsibility and collects co-pays/deductibles at admission.
• Informs patients and families about payment policies and methods.
• Obtains funding information and resources for eligible patients.
• Uses payer resources to determine eligibility and initiate referrals/charities.

Skills

Customer service

Insurance knowledge

Billing knowledge

Medical terminology

Scheduling

Data entry

Payment collection

Education

High School Graduate General Studies

High School GED General Studies

None, upon hire

Job description

Job Summary and Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines. Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations. To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Assembles all data and documents required for complete patient registration, including, pre‐admission, admission, pre‐registration and registration Functions; completes all insurance verifications and authorizations
• Enters all patient demographic information; uses other department applications for eligibility and authorization
• Assesses patient financial responsibility and collects co‐pays and deductibles at time of admission
• Screens admissions and informs referring physician offices, patients and their families about hospital policies and procedures regarding method of payment sources for services rendered
• Obtains and documents funding information from patients and Provides information on available funding resources; obtains funding for patients in the statuses of scheduling, pre‐registration, registration, or post registration as assigned
• Uses payer resources and website to explore and assess eligibility; Initiates third party referrals, administers financial assistance policy and procedures to determine patient eligibility for discounted prices or charity care

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire
• None, upon hire

Where You'll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.