Patient Access Representative

Mass General Brigham; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization is seeking a Per Diem employee to manage patient registration and payment processes. The role requires excellent communication skills and the ability to work in a busy clinical environment. Candidates should be detail-oriented and capable of interacting with diverse patients. Join us to contribute to exceptional patient care and support our mission.

Qualifications

• Excellent communication and interpersonal skills required.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Review and update patient demographic and insurance information.
• Collect patient payments and provide receipts.
• Act as a liaison between clinics and patients.

Skills

Communication

Interpersonal Skills

Attention to Detail

Education

High School diploma or GED

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Per diem, up to 30 hours a week. Schedule: Monday–Friday (no weekends); hours may vary.

Job Summary

POSITION SUMMARY:

Responsibilities include reviewing, verifying and updating patient demographic and insurance information, collecting patient payments, resolving registration-related edits and acting as a liaison between clinics and patients.

Qualifications

ESSENTIAL FUNCTIONS:

• Access scheduled appointments through work queues to review and correct registration-related issues.
• Interact with patients in person, on phone and in email communication.
• Review, confirm and update demographic and insurance information with patients.
• Receive and process payments from patients for pre-determined deposits, co-payments, deductibles and self-pay payments and provide receipts.
• Prepare, reconcile and close daily cash drawer at end of shift.
• Direct all patients seeking financial assistance to the Financial Coordinators.
• Maintain strict confidentiality regarding all patient matters and secure all patient information.
• Assist internal customers in tasks necessary to ensure complete patient satisfaction and revenue assurance.
• Other duties as assigned.

EDUCATION AND EXPERIENCE:

• High School diploma or GED completion required.
• Excellent communication and interpersonal skills.
• Ability to work independently.
• Medical Terminology and Accounts Receivable background helpful.

WORKING CONDITIONS

Employee will be present in a clinical and outpatient setting which has high patient volume. Must be able to work in a busy environment with multiple interactions happening simultaneously. The role requires multi-tasking, attention to detail, and listening skills. Employees will interact with patients from diverse linguistic and cultural backgrounds. Knowing multiple languages is a plus.

Additional Job Details

Physical Requirements

• Standing Occasionally (60%)
• Walking Occasionally (50%)
• Sitting Constantly (40%)
• Pushing Rarely (Less than 50%)
• Stooping Occasionally (10%)
• Kneeling Rarely (Less than 10%)
• Crouching Rarely (Less than 10%)
• Reaching Occasionally (30%)
• Talking Constantly (100%)
• Hearing Constantly (100%)

Remote Type

Onsite

Work Location

243-245 Charles Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

EEO Statement

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other protected status. Reasonable accommodations are provided for individuals with disabilities. For accommodations, contact Human Resources at (857)-282-7642.