Patient Access Representative - 16 hours a week

Essentia Health; United States; On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Medical/dental/vision insurance

401(k) plan with employer matching

Flexible scheduling

Job summary

Essentia Health in the United States is seeking a Patient Access Registrar to greet customers and manage the registration and scheduling workflow. You will collect demographics, insurance details, and co-pays, ensuring accurate data for billing and care delivery.

You will coordinate with Virtual Patient Registration and Scheduling teams, handle outreach for cost estimates, and support clinical staff with a courteous, compliant, and efficient check-in experience for patients across shifts.

Qualifications

• Experience as a Patient Access Representative or Patient Scheduler.
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date.

Responsibilities

• Interviews patients to obtain demographic and financial information for accurate registration and billing.
• Obtains insurance cards and updates patient information in the medical record as needed.
• Performs point of service data collection, including collecting co-pays and reconciling cash drawers.
• Maintains work queues and follows supervisor guidance for registration tasks.
• Interacts with patients and staff to deliver high-quality customer service.
• Answers calls, schedules appointments, and routes to clinical teams as needed.
• Sanitizes equipment and restocks supplies; performs other clerical duties.

Skills

Patient access experience

Patient scheduler exposure

Education

Patient Access Certification

Job description

Building Location: Essentia Virginia Hospital

Department: 1006160 REGISTRATION - EH SS

Job Description

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

Employment Details

• FTE: 0.4
• Possible Remote/Hybrid Option: Shift Rotation
• Rotating Shift (United States of America)
• Shift Start Time: Rotating Shift
• Days/Eve/Night Shift End Time: Rotating Shift Days/Eve/Night
• Weekends: Yes
• Holidays: No
• Call Obligation: No
• Union: VA Hospital AFSCME Service Workers (VAHOSPAIDE) Union

Posting Deadline: 11/20/2026

Compensation Range: $17.47 - $23.52

Employee Benefits at Essentia Health

• medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.

Please note that benefit eligibility may vary.

Our Values

• Quality
• Hospitality
• Respect
• Joy
• Justice
• Stewardship
• Teamwork

Essentia Health is an Equal Opportunity/Affirmative Action Employer.

Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.