Patient Access Representative

SSM Health; Arnold (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

SSM Health in Arnold, MO is seeking a PRN Scheduling Clerk for the Urgent Care team. The role focuses on scheduling prescribed procedures and gathering essential patient demographics, insurance and clinical information to ensure a smooth arrival and care journey.

You will enter data, coordinate with departments, assist with insurance pre-certification, and provide basic pre-service counseling to patients. This position has no guaranteed weekly hours and requires the ability to adapt to a

Qualifications

• Gathers demographic, insurance and clinical information for procedures.
• Schedules procedures efficiently to optimize patient time and resources.
• Coordinates insurance pre-certification/authorization as needed.
• Provides pre-service counseling and instructions to patients or their representatives.
• Performs clerical and reception duties related to patient registration.

Responsibilities

• Gathers information from patient and enters into the appropriate database.
• Schedules patient procedures and coordinates schedules with clinical resources.
• Assists with insurance pre-certification/authorization.
• Provides counseling regarding pre-service requirements and instructions.
• Performs clerical and reception duties for patient registration.
• Performs other duties as assigned.

Skills

Information gathering

Scheduling

Insurance coordination

Patient counseling

Clerical duties

Team communication

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

MO-SSM Health Medical Group - Urgent Care Arnold

Worker Type:

PRN

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

The position serves as a vital connection between patients, participants, and healthcare teams, ensuring a seamless scheduling experience for prescribed procedures. Skillfully gathers and verifies demographic, insurance, and clinical information, helping to create an efficient, accurate, and patient-centered care journey from the very first interaction.

Department:

Urgent Care

Schedule:

This is a PRN position with no guaranteed weekly hours. The schedule is Monday - Friday from 8:00 AM and 8:30 PM, with rotating days and coverage every third weekend.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

2030000113 Urgent Care-Arnold

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

0

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.