Patient Access Representative

Hutchinson Health; Saint Louis Park (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Employee assistance program

Job summary

Methodist Hospital is hiring a Patient Access Representative to greet patients and ensure smooth registration. The role involves collecting demographics, verifying insurance eligibility, and inputting accurate information for outpatient and Emergency Center services.

You will support multiple admitting areas, adhere to EMTALA and regulatory standards, and participate in ongoing training to maintain competency and help maximize patient satisfaction and hospital cash flow.

Qualifications

• PC and keyboard experience demonstrated.
• Demonstrated customer service skills.
• Demonstrated written/verbal communication skills.
• Proficient in Microsoft Office.
• Ability to work cohesively with a diverse workforce and patient population.
• Ability to think critically in complex situations.
• Ability to meet quality and productivity standards in patient registrations.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently with little supervision.
• Competency in insurance selection/process after training and annually.
• Monthly competency demonstrations for insurance selection.

Responsibilities

• Register patients and gather demographic information for accurate registrations.
• Input insurance information and verify eligibility to ensure claim submission accuracy.
• Support registration processes across Emergency Center, General Admitting, and Surgery Admitting.
• Adhere to EMTALA policy during insurance information collection and payments.
• Maintain compliance with Joint Commission and other regulations; participate in required trainings.

Skills

PC experience

Customer service skills

Written/verbal communication

Keyboard skills

Education

Post high school degree or certification

Tools

Microsoft Office

Job description

Methodist Hospital is looking to hire a Patient Access Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This position is responsible for creating a first impression of Methodist Hospital to our patients, visitors and customers by providing a warm welcome and ensuring interactions are professional and courteous. This position must utilize effective interpersonal skills when gathering demographic information for complete and accurate registration including insurance verifications for outpatient services, emergency center arrivals and admissions. This position must use expertise in insurance selection to accurately input the information provided by the patient/guarantor and validate by using payer eligibility resources to ensure the accuracy of claim submission. This position must be cross trained to support the overall registration process in the Emergency Center, General Admitting and Surgery Admitting. This position must adhere to the EMTALA policy during the registration process when gathering insurance information and collecting payments in the Emergency Center. This position must maintain compliance with Joint Commission and all other hospital and government regulations applicable within the admission setting. This position must attend continuing education classes and complete mandatory training in order to maintain department specific requirements and professional growth. Effective performance of these functions helps the organization achieve strong cash flow and maximize patient’s satisfaction.

Work Schedule:

6:30 a.m. to 3:00 p.m. Includes every other weekend rotation.

Required Qualifications:

Knowledge, Skills, and Abilities:

• Demonstrated P/C and keyboard experience.
• Demonstrated customer service skills.
• Demonstrated written/verbal communication skills.
• Proficient in Microsoft Office.
• Ability to work cohesively and respectfully with a diverse work force and patient population.
• Ability to utilize critical thinking skills while working through complex situations.
• Ability to meet quality and productivity standards, including accuracy in patient registrations and customer satisfaction.
• Ability to multi-task in a fast-paced environment.
• Ability to work independently with little supervision.
• Ability and expectation to successfully complete a competency examination on insurance selection/process upon completion of training and annually thereafter.
• Ability and expectation to demonstrate competency on insurance selection/process on a monthly basis.
• Extensive use of Registration software required.

Preferred Qualifications:

Education, Experience or Equivalent Combination:

• Post high school degree or certification.
• Healthcare registration experience.
• Healthcare revenue cycle experience.

Knowledge, Skills, and Abilities:

• Personal computers, copiers, fax machines, telephones, credit card machines and scanners are equipment likely to be used.

Benefits:

HealthPartners offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!