Patient Access Rep – Registration & Billing Sign-On Bonus

Sarasota Memorial Hospital; Northern (KY); Hybrid; USD 37,000 - 66,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

UnitedHealth Group's Optum division is seeking a Patient Services Representative to greet and register patients, collect demographics and insurance data, verify eligibility, and assist with scheduling. The role supports the Allina Health account and emphasizes accurate data entry in the electronic medical record system.

The ideal candidate has 2+ years customer service and 1+ year revenue cycle experience, proficient in Microsoft Office, and is 18+ with a daytime schedule.

Qualifications

• 2+ years of customer service experience
• 1+ years of revenue cycle experience
• Intermediate level of proficiency with Microsoft Office products
• Must be 18 years or older

Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in or interview patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• Documents any issues and resolutions in electronic medical record
• May assist in scheduling add-on appointments
• Verifies eligibility and benefits information for payers and interprets results
• Obtains cost information and explains information to patient if necessary
• Obtains signatures from patients as needed
• Collects co-pay or deductibles
• Determines patient need for financial counseling and offers to explain resources available
• May order supplies in designated work area
• Uses resources, tools, and procedures to complete accounts in assigned work queues
• Assists patient in completion of request for information forms and submits to appropriate department
• May gather medical record information from all departments for distribution

Skills

Customer service

Revenue cycle

Microsoft Office

18+ years old

Job description

UnitedHealth Group's Optum division is seeking a Patient Services Representative to greet and register patients, collect demographics and insurance data, verify eligibility, and assist with scheduling. The role supports the Allina Health account and emphasizes accurate data entry in the electronic medical record system.

The ideal candidate has 2+ years customer service and 1+ year revenue cycle experience, proficient in Microsoft Office, and is 18+ with a daytime schedule.