Patient Access Rep - PRN (on call/as needed)

Trinity Health; Mason City (IA); On-site; USD 21,000 - 30,000; Part time

Job summary

Trinity Health in Mason City, IA is seeking a part-time admissions/registration specialist responsible for patient registration, insurance verification, and collecting patient liabilities at check-in. You will collect payments, explain benefits, and ensure compliance with payer requirements.

The role supports both outpatient and inpatient services, with a rotating shift schedule and on-site work. Prior hospital registration and HFMA/NAHAM credentials within a year are valued.

Qualifications

• High school diploma or equivalent.
• Hospital registration or insurance verification experience preferred.
• Knowledge of medical terminology, diagnostic coding & procedural coding required.
• Ability to explain insurance benefits.
• HFMA CRCR or NAHAM CHAA within one year of hire.

Responsibilities

• Validate/enter demographic, clinical, financial, and insurance information into the patient accounting system by interviewing patients/families.
• Register across multiple settings and patient types (Inpatients, Outpatients, Ambulatory Surgery, ED, etc.).
• Prepare patient estimates, inform patients of liabilities, and collect co-pays, coinsurances, deductibles, deposits and balances.
• Obtain signed physician orders, prepare ID bracelets and patient ID labels, and collect required forms.

Skills

Customer service

Medical terminology

Insurance verification

Communication

Education

High school diploma

Job description

Employment Type: Part time Shift: Rotating Shift Description:

Position Purpose:

Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.

What you will Do:

• Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
• Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
• Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co-payments, co-insurances, deductibles, deposits and outstanding balances at the point of check-in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
• Obtains signed physician orders for all tests and procedures from physicians/offices.
• Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed.

Hours/Schedule

• PRN - on call/as needed.

Minimum Qualifications

• High school diploma or equivalent.
• Hospital registration or insurance verification experience upon hire preferred.
• Knowledge of medical terminology, diagnostic coding & procedural coding required.
• Ability to explain insurance benefits.
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.