PATIENT ACCESS REP - PATIENT ACCESS |FULL-TIME DAY SHIFT (25514)

Bergen New Bridge Medical Center; Paramus (NJ); On-site; USD 27,000 - 31,000; Full time

Job summary

Bergen New Bridge Medical Center in Paramus, NJ is seeking a Patient Access Representative to handle admissions, insurance verification, and patient payment processing in a fast-paced hospital setting.

The role emphasizes accurate data entry, high-quality customer service, and collaboration with clinical staff to ensure smooth patient flow and financial clearance.

Qualifications

• One to three years of customer service experience.
• Prior registration knowledge is required.
• Typing speed 50+ WPM.
• Must pass an alphanumeric skills test.
• Good oral and written communication skills.
• Prior medical terminology knowledge is required.
• Good interpersonal skills.
• English is spoken, read and written to required level; bilingual preferred.

Responsibilities

• Accepts reservations for hospital admission, clinic visits, SDS, ED and behavioral health services.
• Inputs information in Paragon and completes forms.
• Records accurate demographic, financial and insurance information; updates data as needed.
• Verifies demographics and insurance info at admission; scans required items into ILE.
• Contacts insurance companies for ED admissions to behavioral health units.
• Refer self-pay patients to ARMDS for Medicaid or Charity Care eligibility.
• Obtain financial clearance for ambulatory/outpatient psychiatric services; provide payment plans.
• Admits, discharges and transfers patients between units (ED, SNF, psychiatric services, etc.).
• Coordinates bed assignments with nursing; maintains census and reconciliation.
• Routes admission forms to appropriate departments.
• Ensures discharge orders have correct disposition and service/plan codes.
• Collect deposits to meet deductibles and coinsurance.
• Provide customer service with respect, flexibility, knowledge, confidence and professionalism.
• Maintain departmental policies, safety standards and infection control; propose updates.
• Adhere to Medical Center’s Code of Conduct and Mission, Vision and Values.

Skills

Customer Service

Registration knowledge

Typing 50 WPM

Alphanumeric skills test

Oral and written communication

Medical terminology

Interpersonal skills

English proficiency

Education

High School Graduation

Some college preferred

Job description

Join Our Team at Bergen New Bridge Medical Center!*

We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Patient Access Representative.

Responsibilities

Accepts reservations for hospital admission, clinic visits, SDS, ED and behavioral health services.

Inputs information in Paragon and completes appropriate forms.

Receives and records accurate demographic, financial and insurance information for all patients registered. Verifies all information and updates the patient’s information in the computer as necessary.

Verifies the accuracy of demographics and insurance information at the time of patient’s Admission; Scans each required items (if available) such as ID/Insurance Cards/Consents and eligibility into ILE.

Contacts insurance companies on behalf of the ED clinical staff in notification of a patient’s admissions to the behavioral health units.

Refers patients that are self-pay to the appropriate ARMDS representative to see if the individual qualifies either for Medicaid and/or Charity Care.

Financial clearance and approval must be obtained for any patient that is seeking ambulatory and/or outpatient psychiatric services; all Self Pay patients should receive a clearance slip from Credit and Collections with the appropriate payment plan noted.

Admits, discharges and transfers patients to and from units such as Emergency Room, Skilled Nursing Facility, Psychiatric Services, SDS, etc.

Coordinates with nursing the assignment of acute care beds based on sex, diagnosis, acuity and age. Behavioral Health beds are assigned by the Access Center as well as the ED nursing staff.

Maintains accurate bed census and statistics. Performs a Census Reconciliation in the am with each unit. Reconciliation is done patient by patient and bed by bed to obtain the accurate count.

Routes admission forms to appropriate departments.

Ensures that each discharge order received has a discharge disposition and that upon a patient status transfer the service code and plan code have been selected correctly.

Collects payments for deposits to meet deductibles and co-insurance.

Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations

Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures and create necessary policies and procedures to fulfill these gaps.

Understands and adheres to the Medical Center’s Code of Conduct.

Familiar with the Medical Center’s Mission, Vision, and Values Statements.

Other Duties

Notifies supervisor concerning admissions that do not meet the hospital financial policy.

Maintains accurate logs (i.e. Census, Outpatient Ambulatory).

Participates in educational programs and in-service meetings.

Cross Training to occur in as many divisions within Patient Access (exception: Central Scheduling).

Answers telephone calls utilizing the proper standards of Telephone Etiquette.

Performs other duties as assigned to support the overall objectives of the department and organization.

Position Qualifications

• One to three years Customer Service Experience.
• Prior Registration Knowledge required
• Typing: 50+ WPM.
• Must pass alphanumeric skills test.
• Good oral and written communication skills
• Prior Medical Terminology is required
• Good interpersonal skills.
• Speaks, reads and writes English to the extent required by the position; Bilingual Preferred

Education

High School Graduation and some college preferred.

Job Setting/Physical Demands

• All areas of Patient Access - contact with patients and hospital staff.
• Occasionally lifts positions, pushes and/or transfers patients.
• Occasionally lifts and carries baggage or equipment belonging to patients.

Salary Commensurate With Experience Within Posted Range

$19.88 to $22.81 per hour

We provide a comprehensive benefits package, including a competitive medical, dental, and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days, personal time, sick leave and nine paid holidays. Additionally, we are committed to the personal and professional growth of our employees, offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Please note that selection of the candidate for any position will depend on several factors, including the individual’s educational background, skills, and professional experience.