Patient Access Associate

Talentify; East Orange (NJ); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life and Disability Insurance

Flexible Spending Accounts

Employee Assistance Program

401(k)

Paid Holidays

Paid Time Off

Job summary

CareWell Health in New Jersey seeks an experienced Patient Access Supervisor to manage on-site and off-site registration, cashier duties, and patient flow. You will resolve service issues and ensure staff stay informed on systems used by Patient Access Services.

The role emphasizes strong organization, communication and adherence to policies, with scheduling flexibility including holidays and weekends. Benefits are offered.

Qualifications

• Computer skills, customer service, medical terminology and the ability to do multiple tasks simultaneously.
• Analytical and project management skills essential; strong organizational skills and professionalism.
• Knowledge of third party payer requirements; proficient in insurance verification processes.

Responsibilities

• Perform on-site and off-site patient access registration and cashier duties.
• Resolve customer service issues and ensure patient satisfaction.
• Maintain knowledge of systems used by Patient Access Services and ensure compliant operations.
• Verify insurance and third party payer requirements; use online verification methods.

Skills

Computer skills

Customer service

Medical terminology

Multitasking

Analytical skills

Project management

Organizational skills

Communication skills

Problem solving

Interpersonal skills

Insurance verification

Payer knowledge

Education

Associates Degree in Business

Equivalent work experience

Job description

Job Summary

Ensure the operations of on-site and off-site patient access, registration and cashier functions to efficiently admit and discharge patients and maximize the hospital’s cash position. Facilitate the resolution of all customer service issues. Ensure staff members develop and maintain a thorough knowledge of the various systems utilized by Patient Access Services.

Essential Functions

• Computer skills, customer service, medical terminology and the ability to do multiple tasks simultaneously.
• Strong analytical and project management skills essential. Outstanding organizational skills and professionalism
• Knowledge of third party payer requirements. Must be proficient in insurance verification process using on-line techniques.
• Excellent written and verbal communication skills and superior problem solving and interpersonal skills with a variety of individuals are essential
• Complies with all Federal and State laws and regulations.
• Creates new policies and procedures and ensures that existing departmental policies and procedures are complied with.
• Monitors and audits the accuracy of all information obtained. Enforces that all registration documents, photo IDs and insurance cards are being scanned accurately.
• Responsible for providing Ancillary Providers with necessary and accurate information.
• Responsible to assure a good working relationship with physicians and their office staff as well as fostering a close working relationship with the Hospital Utilization Review staff and the Medical Records department.
• Hands-on with the registration process and helps out wherever the workload dictates.
• Responsible to keep superiors informed of all problems or unusual matters of significance. Responsible to keep staff informed of system changes or compliance issues through group meetings.
• Ability to motivating staff in a dynamic environment is essential
• Performs other job related duties as assigned.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Education/Certifications

Associates Degree in Business OR Equivalent work experience in hospital admissions setting

Minimum Work Experience

Two (2) to three (3) years of directly related experience in hospital admissions

Position Type/Expected Hours of Work:

Must be willing to work holidays, weekends and provide additional coverage as needed

CareWell Health provides a salary/hourly rate range for all open positions to comply with New Jersey Law. The rates listed for each position is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). The salary range does not include bonuses/incentives, differential pay or other forms of compensation which can be discussed in detail with your talent acquisition specialist.

The salary/hourly rate range for this position is: $20.59 - $25.80

Salary ranges shown on third-party job sites may not accurately reflect ranges provided by CareWell Health. Candidates should discuss salary/hourly compensation and details of our comprehensive benefits with our talent acquisition specialist if selected for an interview.

We offer an excellent benefit package including but not limited to the following benefit offerings:

• Health, Dental and Vision Insurance
• Basic Life and Disability Insurance
• Whole Life, Accident, Critical Illness and Hospital Indemnity Insurance
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k)
• Paid Holidays and a generous Paid Time Off Plan"