Patient Access Rep - Clinic Referral Center

CHI; Bryan (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

CommonSpirit Health is hiring a Patient Access Representative to support our referral center, handling patient check-in/out, data collection and payments in person and by phone.

You will validate insurance, schedule appointments, and process referrals and authorizations while delivering courteous, accurate information to patients and staff. Knowledge of insurance and billing is required.

Qualifications

• Experience in patient intake and check-in/out processes.
• Knowledge of insurance, billing and medical terminology.
• Strong communication and customer service skills.

Responsibilities

• Manages patient intake, check-in/out, data collection and payments.
• Validates insurance and schedules appointments.
• Processes referrals and authorizations.
• Articulates information clearly to patients, guarantors and staff.
• Counsels patients on coverage and billing procedures.

Skills

Customer service

Insurance terminology

Billing knowledge

Medical terminology

Education

High School Graduate General Studies

High School GED General Studies

Job description

Job Summary And Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

Job Summary And Responsibilities

As a Patient Access Representative, you will manage administrative duties for the patient intake process in our clinic, adhering to established guidelines.

This Patient Access Representative will work in our referral Center supporting primary care and specialty clinics.

Every day you will interact with patients in person and by phone, facilitating check-in/out, collecting data and payments, validating insurance, scheduling appointments, and processing referrals and authorizations.

To be successful, you will demonstrate critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology, ensuring a seamless, high-quality patient intake experience.

• Performs collection functions and financial assistance for payment methods
• Conducts interviews with patients and/or family members
• Collect and/or negotiate point of service payments or link to financial assistance programs
• Must be capable of articulating information in a courteous, clear and informative manner to patients, guarantors, family members, clinical staff, other hospital personnel, vendors, physicians, and their office staff
• Convey estimates of the patient responsibility portion of the billed cost of service to patients under deductible, coinsurance, and standard co-pay benefit designs based on established charge estimates for common procedures
• Counsels patients regarding their third-party coverage, financial responsibility, and billing procedures

Job Requirements

Required

• High School Graduate General Studies, upon hire or
• High School GED General Studies, upon hire and
• One (1) years of experience, upon hire
• None, upon hire

Where You'll Work

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Pay Range

$16.83 - $23.77 /hour