Patient Access Rep II

RWJBarnabas Health; Trenton (NJ); On-site; USD 30,000 - 43,000; Full time

Job summary

RWJBarnabas Health is seeking an Emergency Department Patient Access Representative II to register patients in the ED with accuracy and courtesy. You will verify insurance, collect payments, and provide clear explanations of financial responsibilities while maintaining regulatory compliance.

The role requires strong customer service skills, attention to detail, and the ability to work in a high-stress environment. Per diem, day shifts at RWJUH Hamilton Hospital.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of registration, patient access, or healthcare clerical experience preferred.

Responsibilities

• Registers ED patients with complete demographics and insurance information.
• Verifies insurance eligibility and benefits at time of service.
• Obtains consent signatures and HIPAA/financial documents.
• Collects co-pays, deductibles and balances when appropriate.
• Greets patients and explains registration and financial responsibilities.
• Escalates issues to leadership as needed.
• Ensures EMTALA/HIPAA compliance and smooth patient flow in ED.

Skills

Medical terminology

Insurance verification

Epic EMR

Education

High school diploma or equivalent

Associate degree

Tools

Epic

Job description

Req #: 0000249313

Category: Revenue Cycle and Patient Access

Status: Per Diem

Shift: Day

Facility: RWJ Hamilton

Department: Patient Access Services

Pay Range: $26.39 per hour

Location: One Hamilton Health Place, Hamilton, NJ 08619

Job Title: Patient Access Rep II

Location: RWJUH Hamilton Hospital

Department Name: Patient Access Services

Req #: 0000249313

Status: Hourly

Shift: Day

Pay Range: $26.39 - $26.39 per hour

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Emergency Department Patient Access Representative is responsible for accurately registering patients who present to the Emergency Department. This role ensures timely, courteous, and efficient service while maintaining compliance with hospital, regulatory, and payer requirements. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations,

Qualifications

Required:

• High school diploma or equivalent required
• Minimum of 1 year of registration, patient access, or healthcare clerical experience preferred

Preferred

• Associate degree
• Knowledge of medical terminology and insurance verification
• Proficiency in Epic or comparable EMR system

Scheduling

• Day
• Per Diem
• Rotating weeknds and holidays

Essential Functions

• Completes timely and accurate registration of all ED patients, including demographic, insurance, and guarantor information
• Verifies insurance eligibility and benefits at time of service
• Obtains appropriate signatures for consent, HIPAA, and financial documents
• Collects co-payments, deductibles, and outstanding balances when appropriate
• Greets patients, families, and visitors in a professional, compassionate manner
• Provides clear explanations regarding registration, financial responsibility, and hospital policies
• Responds promptly to patient inquiries and escalates concerns when necessary
• Ensures compliance with EMTALA, HIPAA, and hospital policies
• Identified and resolves registration errors to prevent delays in billing and patient care
• Works closely with clinical staff to ensure smooth patient flow in the ED
• Communicates effectively with physicians, nurses, and ancillary staff regarding patient status
• Escalates registration or financial clearance issues to leadership as needed

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

RWJBarnabas Health is an Equal Opportunity Employer