Patient Access Rep II

RWJBarnabas Health; Toms River (NJ); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision Insurance

Retirement Plans

Tuition Reimbursement

Life and Disability Insurance

Job summary

RWJBarnabas Health is seeking a Patient Access Rep II in Toms River, NJ. This role handles complex account resolution, insurance verification, and registration to financially clear outpatient accounts.

The position requires a high school diploma and customer service experience, with preferred knowledge of eligibility, billing regulations, and medical terminology. A fast-paced healthcare setting offers growth, benefits, and stability.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.

Responsibilities

• Coordinate and facilitate registration and admissions by collecting demographic information and validating insurance details.
• Support leadership in process improvement across revenue cycle and assist in training registration staff.
• Maintain accurate records, ensure accessibility of information, and communicate clearly with patients and departments.

Skills

Customer Service

Medical Terminology

Computer Skills

Registration Knowledge

Billing Regulations

Education

High School Diploma

Customer Service Experience

Job description

Patient Access Rep II

Req #: 0000266308

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Childrens Specialized Hosp

Department: Patient Access Services

Pay Range: $21.72 - $27.00 per hour

Location: 1251 Route 37 West, Toms River, NJ 08755

Job Title: Patient Access Rep II

Location: Toms River West (TRW)

Department Name: Patient Access Services

Req #: 0000266308

Status: Hourly

Shift: Day

Pay Range: $21.72 - $27.00 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Rep II is an advanced role responsible for complex account resolution through work queue management and supports leadership in process improvement efforts across the revenue cycle.

As a Patient Access Representative II, a typical day might include:

• Responsible for coordinating and facilitating registration and admissions by obtaining pertinent demographic information, collecting accurate insurance information authorizations to financially clear outpatient hospital accounts
• The ideal candidate must be detail oriented and promote patient satisfaction
• Service orientated background, good written and verbal communication skills and accurate typing ability
• Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary
• Reflects commitment to building a supportive work environment and maintains a positive attitude
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside the patient access department

This role might be for you if:

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.

• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High school diploma or equivalent required
• Customer Service Experience required

Preferred:

• Medical insurance verification and authorization experience preferred
• Patient Access experience preferred
• Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred
• Medical terminology and computer skills

Why You'll Love Working Here:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)
• Medical, Dental & Vision Insurance
• Prescription Drug Coverage
• Retirement Plans
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Life and Disability Insurance
• Wellness Programs and Flexible Spending Accounts
• Voluntary Benefits (like Pet Insurance)
• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)
• Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey's largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We're proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you're not just building a career-you're helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer